Job Description

The Assistant Supplier Relations role supports the effective management, coordination, and enhancement of relationships with suppliers and outsourced service partners within South Africa and Africa. Acting as the first point of contact for escalations,particularly those caused by non-feedback, delays, or service failures,the role is responsible for driving SLA adherence and reducing service deviations to a minimum. This position provides critical support to operational departments, ensuring timely communication, swift issue resolution, and consistent service delivery. The Assistant Supplier Relations role also assists with performance tracking, administrative management of supplier accounts, invoicing updates, and maintaining compliance with company SLA standards. Additionally, the role contributes to identifying improvement opportunities and strengthening supplier capabilities in support of broader organizational goals.

Supplier Relationship Support

oServe as the first point of contact for escalations related to supplier non-feedback, missed deadlines, and service failures.

oFacilitate clear and timely communication between suppliers and internal operational teams.

oSupport the Supplier Relations Manager in strengthening supplier partnerships and ensuring service expectations are met.

SLA Monitoring & Performance Management

oTrack and monitor supplier performance weekly to ensure adherence to company SLA targets (96%).

oIdentify potential SLA risks early and escalate to relevant stakeholders.

oMaintain accurate performance dashboards and assist in preparing monthly performance reports.

Escalation & Issue Resolution

oCoordinate rapid resolution of issues raised by operations, clients, or suppliers.

oInvestigate, track, and follow up on escalations until resolution is achieved.

oEnsure feedback loops are closed, and corrective actions are communicated and implemented.

Operational & Administrative Support

oAssist with managing supplier administrative processes including retainer balances, invoice tracking, and payment follow-ups.

Support operations departments with supplier-related queries, task coordination, and urgent service requests.

oUpdate supplier databases, documentation, and contract details when required.

Continuous Improvement

oIdentify recurring supplier issues and propose process improvements.

oMonitor industry trends and operational bottlenecks that may impact supplier performance.

oSupport the Supplier Relations Manager in evaluating new supplier services or capability expansions.

Health and Safety

oEmployees are responsible and accountable for:

oCompliance with workplace policies and procedures for risk identification, risk assessment and risk control.

oActive participation in activities associated with the management of workplace health and safety

oIdentification and reporting of health and safety risks, accidents, incidents, injuries, and property damage at the workplace.

oTo ensure information/ instruction/ training has been received to enable you to carry out your work.

oTo advise the company if your circumstances change that may affect your ability to work (i.e. becoming pregnant or suffering an injury)

General:

oEnsure adherence to all Health and Safety procedures

oTo adhere and upheld HPCSA standards and regulations and operate within scope of practice

oAdhere to Labour Regulations

oAdhere to Company Policies and Procedures

Job Type: Full-time

Pay: R18000,00 - R21000,00 per month

Work Location: In person