Job Description

Key Responsibilities:

Support the Store Manager in overseeing daily store operations to ensure smooth running and profitability. Lead by example in driving sales and motivating the team to achieve monthly targets. Monitor customer service standards; ensure every customer is greeted, assisted promptly, and leaves satisfied. Manage stock control by overseeing receiving, replenishment, and accurate stock counts. Identify and report stock losses, variances, or discrepancies and implement corrective actions. Ensure effective merchandising, in line with Volpes' brand standards and promotional plans. Maintain store appearance and housekeeping to the highest standard. Oversee end-of-day procedures, cash-ups, and all administrative duties including petty cash, reporting, and scheduling. Plan and manage staff rosters, attendance, and leave. Train, coach, and develop staff to enhance individual and team performance. Handle customer queries, complaints, and after-sales service efficiently. Ensure all company policies, procedures, and Health & Safety regulations are followed.

Experience and Qualifications:

Grade 12 (Matric). Minimum 3-5 years of retail experience. At least 2-3 years of management or supervisory experience. Strong background in sales, merchandising, and stock management. IR (Industrial Relations) experience is essential. Tertiary education in Retail or Business Management will be advantageous.

Skills:

Excellent leadership and people management skills. Strong communication and problem-solving abilities. Solid administrative and organizational skills. Merchandising and visual display knowledge. Customer service and sales orientation. Ability to work under pressure and meet deadlines. Computer literacy (Microsoft Office and Outlook).

Preference will be given, but not limited to, candidates from designated groups in terms of

the Employment Equity Act.

#LI-MS1