Job Description

Job Summary

Carrol Boyes is a dynamic and leading homeware retailer known for its premium products and exceptional customer service. We are seeking a highly motivated and experienced Assistant Store Manager or Store Manager to oversee our Nelspruit/Mpumalanga location and drive sales while maintaining operational excellence.

Essential Duties and Responsibilities:

You will play a critical role in managing our retail operations and ensuring the success of our store. Your responsibilities will include:

• Develop and implement strategies to increase sales revenue while effectively managing expenses.
• Conduct weekly stock takes and ensure accurate inventory management.
• Complete store operational requirements by scheduling and assigning employees, and following up on work results.
• Maintain store staff by recruiting, selecting, orienting, and training employees. Coach, counsel, and discipline employees as needed.
• Prepare the annual budget, schedule expenditures, analyze variances, and initiate corrective actions to ensure financial targets are met.
• Identify current and future customer requirements by establishing rapport with potential and actual customers, ensuring exceptional service.
• Ensure the availability of merchandise and services by approving contracts and maintaining inventories.
• Secure merchandise by monitoring security systems and maintaining a safe and clean store environment for employees and customers.
• Maintain the stability and reputation of the store by complying with all legal requirements.
• Set up effective marketing displays for the sales floor and store windows to enhance the shopping experience.
• Manage all controllable costs to keep operations profitable.
• Analyze sales figures and forecast future sales, interpreting trends to facilitate planning.
• Respond to customer complaints and comments, ensuring a positive shopping experience.
• Stay informed about market trends in the retail industry and monitor local competitors' activities to stay competitive.
• Maintain compliance with all company policies and procedures.
• Perform any other duties as required by the Supervisor.

Minimum Requirements:

• Matric
• Diploma in Retail Management - advantageous.
• 5 years of sales experience.
• 2 years of experience as an Assistant Manager or Manager in a high-end retail environment.
• Solid homeware retail product experience.
• Visual merchandising experience.
• Experience leading a team of 5 or more employees for at least 2 years.

If you are a results-driven and customer-focused individual with a passion for retail management, we encourage you to join our team at Carrol Boyes. Apply today!

Carrol Boyes

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