Job Description

Job Title:

Assistant Restaurant Manager - Luxury Bakery & Champagne Bar

Location:

Cape Town, Western Cape

Job Type:

Full-Time

Department:

Restaurant Operations

Reports To:

Restaurant General Manager

Work Model:

In Person

About the Concept

Laduree is a

luxury bakery and all-day dining concept

known for refined pastries, elegant cuisine, and a champagne bar experience. Our Cape Town venue reflects the brand's global identity--sophisticated, high-volume, and service-driven.

We are seeking a polished, experienced

Assistant Restaurant Manager

to support operational leadership, elevate service standards, and ensure seamless daily execution under the General Manager.

Position Summary

The Assistant Restaurant Manager supports both FOH and BOH teams and plays a key role in delivering luxury brand standards, premium guest experiences, and operational discipline. The successful candidate will lead service, coach staff, and uphold Laduree's world-class reputation.

Key Responsibilities

Core Operational Responsibilities:

Support the General Manager in the day-to-day operation of the restaurant, bakery, and champagne bar. Lead floor operations during service, ensuring smooth flow and premium guest interactions. Supervise, motivate, and guide FOH staff to deliver exceptional hospitality. Serve as Manager-on-Duty in the General Manager's absence. Monitor guest experience and resolve service concerns professionally and discreetly. Assist with labor scheduling, shift planning, and team deployment. Support inventory management, stock control, and supplier coordination. Coordinate with kitchen, pastry, and bar teams for seamless service execution. Assist with marketing activations, events, and in-store experiences. Participate in staff recruitment, onboarding, and performance assessments.

Additional Responsibilities You Requested:

Assist the General Manager in day-to-day operations. Lead, motivate, and manage a team to deliver exceptional customer experiences. Ensure operational excellence across sales, service, and inventory management. Maintain brand standards in presentation, hygiene, and customer engagement. Assist in scheduling, staff training, and performance management.

Required Qualifications & Experience

5-7 years of experience in luxury or premium dining hospitality. Minimum 2 years in a supervisory or assistant management role. Proven ability to lead high-performing teams in a premium, fast-paced environment. Knowledge of bakery, all-day dining, and beverage/champagne bar operations. Proficiency in POS systems, reservations platforms, and reporting tools. Excellent communication skills in English; French or Arabic is advantageous. Knowledge of food safety, hygiene, and alcohol service standards. Ability to work flexible hours, including weekends and holidays.

Preferred Attributes

Passionate about refined hospitality and luxury guest experiences. Hands-on leader with a calm, composed approach. Strong problem-solving skills. Detail-oriented and committed to excellence. Excellent leadership and team management skills. Outstanding communication and interpersonal skills. High attention to detail with a strong focus on luxury brand standards. Ability to thrive in a high-volume, guest-facing environment. Proactive, organized, and solution-oriented mindset.

Package & Benefits

Competitive Salary Monthly Performance Bonus / Service Charge Medical Insurance Staff Discounts & Complimentary Meals Annual Leave & Public Holidays Uniform & Grooming Allowance Career Growth & Professional Development
Job Type: Full-time

Application Question(s):

Are you available to start immediately? How many years of supervisory or management experience do you have? Do you have luxury dining or hospitality experience? Please list your qualifications relevant to this role. Are you able to work weekends and public holidays? What is your current salary, and what are your salary expectations for this role? Why are you leaving your current employer, or why did you leave your previous position Can you briefly describe your experience that aligns most closely with this role
Work Location: In person