Job Description

Job Title
Assistant Officer: AV Technical Support Engineer (post level 13) (2 positions) (Job ID: 6297)
Organizational Unit
University of the Free State -> Deputy Vice-Chancellor: People and Operations -> Information and Communications Technology Services
Contract Type
Permanent
Occupational Level
Semi-Skilled
Location
Qwaqwa Campus - Qwaqwa, FS ZA (Primary)

Closing Date
20/11/2025
Description

KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website:

https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll

- Applications submitted through any other platform will not be considered. The system allows a maximum of eight attachments. To avoid upload issues, we recommend merging some or all documents into fewer files before submitting.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!

To ensure your application is complete, you must submit ALL documents listed under the inherent requirements, as well as the following standard documentation:

A detailed Curriculum Vitae. Copies of your qualifications, or official proof of qualifications obtained (If you hold foreign qualifications, please include SAQA accreditation). A copy of your identity document (South African ID or passport for foreign nationals). Confirmation of employment in the form of a letter, appointment contract, service certificate, or recent payslip from your current or most recent employer (applicable to external applicants only).

Duties and responsibilities:

Provide technical support for hardware and software by performing troubleshooting, root-cause analysis, and resolution of requests/incidents. Provide efficient and effective customer service to the user. Provide after-hours audio-visual technical support, as needed. Install audiovisual technologies. Deploy and install software, inclusive of system software, productivity software and applicable driver software. Relocate audiovisual equipment as per operational requirements. Troubleshoot and resolve hardware or software-related incidents. Research, test and evaluate new technologies on request. Provide technical onsite support during special events on and off campus. Perform incident and service request classification and prioritization. Prioritise request, incidents and problems to ensure high service levels. Provide audiovisual and streaming support for events and activities throughout the campus. Perform preventative maintenance on audiovisual equipment and venue workstations.

Relationship Support

Ensure client satisfaction by adhering to Service Level agreements (SLAs). Ensure clear and effective communication to manage relationships and needs/ requirements. Establish and maintain healthy and professional relationships with function-related stakeholders. Liaise with the Lead: ICTS Audio Visual Deployment and Maintenance Management to escalate any issues to receive the required attention.

Quality Assurance

Adhere to, and contribute to all relevant policies and procedures, standards and guidelines. Contribute and support the review and drafting of the relevant SOPs, as required.

Professional Development

Fulfil all responsibilities regarding performance management. Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/ or courses.

Inherent requirements:

Grade 12 or a national vocational certificate on NQF level 4. Minimum of one (1) year's experience in hardware and software technical support. Valid driver's licence (attach a copy).

Recommendations:

Professional certification in one or more of the following (attach proof): Comptia A+ Comptia N+ Crestron certification Molex Certification Dante AV networking Kramer AV certified
Competencies

Required competencies:

Results Orientated:

The ability to set high standards, establish tough goals, and to work to achieve success. The ability to be reliable, responsible, dependable and to fulfil obligations.

o Strategic Thinking:

The ability to plan work and to follow plans. The ability to carefully analyse information and use logic to address issues and problems at work.

o Business Acumen:

The ability to adhere to rules and strictly follow work regulations. Proficient in using MS Office.

o Leading:

The ability to maintain high levels of personal motivation, energy and enthusiasm. The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.

o Building Coalitions:

The ability to interact with others and establish personal connections with people. The ability to make decisions through consultation, collaboration and working with close supervision.

Assumption of duties:

01 January 2026 as soon as possible.

Closing date:

20 November 2025

Salary:

The annual remuneration package, including benefits is R 231,699.90- R 388,426.59 per annum, depending on the budget available for the position, relevant work experience and qualifications.

Fringe benefits

(Subject to specific conditions): pension scheme, medical aid scheme, group life insurance, housing allowance, leave and sick leave, service bonus and study benefits.

Enquiries:

For enquiries, please feel free to contact

051 401 2876

or email

SeitlhekoLP@ufs.ac.za

or

Recruit@ufs.ac.za

. Additionally, kindly contact 051 401 7659 / 9813 for assistance.

General:

The UFS is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups including candidates with disabilities. Our Employment Equity Plan is available at:

EEA13Report_UNIVERSITY OF THE FREE STATE FINAL SEP 2025.pdf

The University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.

The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.