Job Description

The main purpose of the position is to provide project-based support to the customer-facing team by managing back-end operations and ensuring efficient project execution aligned with business objectives.
KEY PERFORMANCE AREAS:

• Project coordination and support for customer service initiatives.
• Assist in planning and executing operational improvement projects.
• Ensure compliance with internal policies and external regulatory requirements.
• Monitor project timelines and deliverables.
• Identify and address operational inefficiencies.
• Collaborate with internal teams to streamline processes and enhance service delivery.
• Support data analysis and reporting for informed decision-making.
• Promote quality and safety in the work environment.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 5: (240 credits on level 8 framework) qualification in Engineering or related.
• Advantageous: Postgraduate qualification(s).
• Minimum 3 years' experience in project-oriented roles.
• Experience in operational support within a customer service or supply chain environment.
• Strong understanding of project management principles and methodologies.
• PC Literacy: MS office - intermediate to advanced level.
• SAP experience will be advantageous.
• Excellent problem-solving and analytical skills.
• Strong communication skills (verbal and written).

COMPETENCIES:

• Accurate information gathering and analysis
• Strong project planning and execution capabilities
• Attention to detail and organizational skills
• Proactive approach and ability to manage multiple priorities
• Collaboration and teamwork
• Innovative thinking and continuous improvement mindset

THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY'S EMPLOYMENT EQUITY POLICY

Skills Required