Job Description

IA Assistant Manager
Description of Role:

• EYxe2x80x99s workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance of the automated processes we implement.
• As a member of the Intelligent Automation team within the firm, you'll contribute technically to Technology Advisory client engagements and internal projects. An important part of your role will be to actively establish internal and external relationships. You'll also identify potential business opportunities for Ernst & Young within existing engagements and escalate these as appropriate. Similarly, you'll anticipate and identify risks within engagements and raise any issues with senior members of the team.
• You will help our clients to simplify and improve their operations by developing business cases, analysing clients as-is processes, designing to-be processes and creating end-to-end automation solution blueprints which form the basis of the robotic process automation solutions we implement for our clients.
• In doing so, you will bring your expert knowledge of RPA deployments using one or more of the recognized RPA software (Blue Prism, Automation Anywhere, Work Fusion, UI Path, Power Automate etc) to bear as you facilitate client workshops, document business requirements, and develop them into use cases and solution designs.
• As part of this, you will use your excellent communication skills as you act as the key contact point for the customer, guiding them through the analysis process and becoming their trusted advisor on IA process automation.
• Your experience in reviewing, testing and deploying RPA code into a Production Environment will be of paramount importance as you will work closely with a team of analysts and developers who will rely on your daily management and direction in terms of technical expertise, coding best practice, infrastructure architecture knowledge as well as your ability to pre-empt and speedily resolve any project issues so that delays are avoided.
• It is important to be keen on learning new skills, as your projects from time to time may also include supporting other domains such as emerging technologies, supply chain or IT implementation.
• As part of your daily work, and as an ambassador of the EY Brand, you will seek to promote the services of EY and the benefits of RPA with the aim of widening the prospects for further business opportunities.

Key Responsibilities:

• Summarize and confirm the client business environment including business processes, IT systems and systems interfaces.
• Automate complex business processes.
• Document and review work products produced by IA project team members.
• Setup Intelligent Automation environments at the client
• Develop relationships and work with clients.
• Perform analysis of Clientxe2x80x99s as-is processes, obtain a thorough understanding of the activities, interdependencies, and data flows, and recommend the most suitable solution for automation and/or enhancement.
• Preparation of process design sessions related to IA processes, including validation of process logic, business rules and MI reporting requirement.
• Configuration of process components, including coding of process flows, controls, exception handling etc. in a recognized IA tool.
• Design and document process automation architectures and related use cases.
• Analyse, test, prototype and implement process enhancements; control and tuning of pre-built automation processes.
• Managing resistance, including both business and technical challenges.
• Engagement with business and IT change management teams to proactively manage operational and system changes to maintain service delivery.
• Support all configuration / development effort involving RPA software.

Qualifications & Experience
The ideal candidate should have:

• Hands-on work-related experience in designing, delivering and managing automated solutions.
• Experience in recognized RPA software such as Blue Prism, Automation Anywhere, Power Automate, UI Path or Work Fusion software.
• Relevant entry level qualification in programming.
• Experience in data analysis or business analysis, relevant qualification an advantage
• Experience in process analysis and improvement.
• Degree (Undergrad or Postgrad) or 3-year Diploma with strong academic record in one or more of the following areas: Engineering; Mathematics and Statistics; Computer Science ; Data Science or a bachelorxe2x80x99s degree in a relevant field
• A Lean Six Sigma certification is highly advantageous
• 4 yearsxe2x80x99 related IT projects and/or IT implementation experience.
• Experience in managing smaller teams of people.

Skills:

• Logical thinker and pro-active problem solver
• Excellent written and verbal communication skills
• Detailed understanding of RPA software functionality and RPA benefits
• Process Analysis / IA Requirements gathering skills
• Proficiency in Excel, Word, Access and PowerPoint
• Experience in SQL and SSIS an advantage
• Understanding and experience of most common ERP tools such as SAP

Behavioural Attributes:

• 
  
  
  • Enquiring Mind
  • Analytical / detail orientated
  • Self starter
  • Innovative
  • Team Player
  • Share EYxe2x80x99s values and vision
  • Disciplined
  • Able to handle pressure
  • Ability to work independently
  • Strong desire to learn independently - Rationalizes problem statements
  • Ability to prioritize tasks
  • Professional judgement
  • Willing to go the extra mile
  • Consultative approach

Who we are:
At EY we support you in achieving your unique potential both personally and professionally. We give you stretching and rewarding experiences that keep you motivated, working in an atmosphere of integrity and teaming with some of the world's most successful companies. And while we encourage you to take personal responsibility for your career, we support you in your professional development in every way we can. You enjoy a level of flexibility to devote time to what matters to you, in your business and personal life. At EY you can be who you are and express your point of view, energy and enthusiasm, wherever you are in the world. It's how you make a difference.