Assistant Manager Brand Marketing Leadership Support Senior Executive Assistant

South Africa, South Africa

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Responsibilities:

Motivate team members and control attrition
Complaint and escalation management
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame
Client Interaction, where required - Daily/Weekly/Monthly
Ensure compliance with internal policies and procedures, external regulations and information security standards
Collect and provide data required for various audits like GI/Internal Audit
Productivity Improvement and Employee engagement
Client interaction, if required at supervisory level

Qualifications:
Education and qualifications:

Matric is Essential
Excellent telephone etiquette and service delivery skills
Strong communication skills and effective listening abilities
Effective organizational and time-management techniques
Exhibit patience and a positive outlook when working with policyholders
Contribute to an environment of accountability, collaboration and teamwork
Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc. Able to commit to the entirety of the training program and work within a structured operation environment.

Work requirements:

3 years Assistant Manager / Team Leader BPO Experience in Insurance, Sales and Customer Service handling voice and queries, customer escalations with excellent verbal communication skills.

Marketing

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