Job Description

Job Summary Assistant Lodge Management Couple - Luxury Lodge | Eastern Cape Kendrick Recruitment is now seeking an experienced and hands-on Assistant Lodge Management Couple for a stunning luxury lodge situated near East London in the Eastern Cape. This is an exciting opportunity for a dynamic couple with strong operational experience, excellent guest relations skills, and a passion for delivering exceptional hospitality in a luxury safari environment. Location: East London, Eastern Cape Salary: Negotiable, depending on experience Benefits: Live-in position Key Responsibilities Guest Experience & Operations Ensure the highest standards of guest service and hospitality are consistently maintained. Manage and oversee daily lodge operations, ensuring smooth coordination across departments. Support the General Manager in day-to-day management and decision-making. Uphold the lodge's brand standards, ensuring attention to detail across all guest touchpoints. Engage with guests in a warm and professional manner, ensuring memorable experiences. Staff Management & Training Supervise; train, and motivate lodge staff to ensure excellent service delivery. Promote teamwork, accountability, and a positive working environment. Assist with staff scheduling and performance management. Ensure that all staff operate in line with company policies and procedures. Administration & Finance Assist with stock control, procurement, and daily financial administration. Ensure accurate record-keeping and reporting for operational departments. Support with budget monitoring and cost control initiatives. Maintenance & Housekeeping Oversee general maintenance standards and ensure preventative maintenance schedules are followed. Ensure all guest areas and back-of-house spaces are kept in immaculate condition. Liaise with housekeeping and maintenance teams to address issues promptly. Food & Beverage Oversight Maintain service standards across restaurant and bar operations. Support menu planning, stock management, and quality control. Ensure a seamless dining experience for all guests. Candidate Requirements Previous experience in a management couple role within a luxury lodge or similar hospitality environment. Strong understanding of lodge operations, including front of house, housekeeping, and F&B. Excellent interpersonal and communication skills. Highly organised with strong attention to detail and problem-solving ability. Confident in managing staff and guest relations under pressure. A passion for hospitality, guest experience, and maintaining high standards. Driver's licences essential. This position offers an excellent opportunity for an enthusiastic couple who thrive in a remote, hospitality-driven environment and are eager to contribute to the success of a renowned luxury lodge.
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