Job Description

Job Purpose:
The Assistant Housekeeping Manager supports the Housekeeping Manager in the daily
operations of the housekeeping department to ensure that guest rooms, public areas, and
back-of-house areas are maintained to the required standards of cleanliness and
presentation. He/she assists in supervising, training, and motivating staff while ensuring
efficient and cost-effective operations.
Key Responsibilities:

• Supervise and coordinate daily housekeeping operations, including rooms and laundry.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness standards are maintained.
• Assist in scheduling staff shifts, allocating tasks, and monitoring attendance.
• Support staff training, coaching, and performance management.
• Monitor and maintain inventory levels of linen, cleaning supplies, and equipment.
• Report and follow up on maintenance issues with the relevant department.
• Ensure compliance with health, safety, and hygiene standards.
• Assist in budget control and cost management of supplies and labor.
• Handle guest requests, complaints, and special requirements in a professional manner.
• Conduct regular audits and prepare reports for the Housekeeping Manager.

Qualifications and Experience:

• High school diploma (Grade 12) or equivalent required
• Diploma in Hospitality / Housekeeping Management advantageous.
• Minimum 2-3 years' experience in a supervisory housekeeping role (hotel, lodge, or similar environment).
• Strong knowledge of cleaning procedures, chemicals, and health & safety requirements.
• Computer literacy (MS Office, PMS such as PAN or similar) advantageous.

Skills and Personal Attributes:

• Strong leadership and people management skills.
• Excellent attention to detail and high standards.
• Good verbal and written communication skills.
• Problem-solving and decision-making ability.
• Well-organized with strong time management skills.
• Reliable, discreet, and guest-focused.

Skills Required