Job Description

Job Summary
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Luxury Hotel
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in
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Plettenberg Bay
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is looking for an
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Assistant Hotel Manager
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with strong
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F&B experience
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. The role is to enhance the operational efficiency and service quality of the Hotel.
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Responsibilities:
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Responsible for managing the full operations, service, logistics and activities
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Ensure that guests receive exceptional levels of personalised service
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Assist the HOD's in ensuring that guest spaces and facilities are impeccably maintained and fully functional.
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Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.
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Develop, implement and monitor systems and methods that capture and communicate guest preferences
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Ensure that brand standards are upheld, ensuring a streamlined and effective structure in line with hospitality trends.
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Effective departmental meetings take place, accurate minutes are taken and follow ups completed.
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Assist in achieving the best procurement agreements for the property
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To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
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Be readily available to deal with all guest queries and complaints.
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Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
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Requirements:
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Minimum of 3-5 years Assistant Hotel Management or Senior Duty Management experience within a 4/5* Hotel
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Strong stock control
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Tertiary qualification in Hospitality or Hotel Management beneficial
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Advanced computer skills
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Good with motivating staff.
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Attention to detail.
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Good with Admin, Stock Control and Cost Management.
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Valid driver's licence would be an advantage
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