Job Description

Job Summary Assistant Hotel Manager required for a small luxury Boutique Hotel based in Franschhoek. Kindly note this position is Live-out (No Accommodation) Minimum Requirements: o Minimum of 5 years' experience in luxury hotel management or a similar leadership role within the hospitality industry. o Diploma in Hospitality Management or Tourism. o Advanced computer skills including MS office, including e-mail and internet. o Experience with Protel PMS o Valid driver's license. Main Responsibilities: o Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. o Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented. o Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste. o Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy. o Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation. o Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided. o Create an environment that fosters positive employee engagement and commitment to their roles. o Provide timely feedback and conduct performance appraisals for the hotel team according to required standards. o Enforce discipline where necessary according to the Code of Conduct. o Work with third-party suppliers to ensure excellent service to both the organization and the guests. o Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service. o Manage department rosters, attendance and leave balances to control staffing costs. o Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily. o Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies. o Regularly train on all SOP's and ensure that the team is up to date with all relevant procedures. o Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation
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