Job Description

Job Summary
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Assistant Hotel Manager required for a small luxury Boutique Hotel based in Franschhoek.
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Kindly note this position is Live-out (No Accommodation)
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Minimum Requirements:
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• Minimum of 5 years' experience in luxury hotel management or a similar leadership role within the hospitality industry.

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• Diploma in Hospitality Management or Tourism.

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• Advanced computer skills including MS office, including e-mail and internet.

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• Experience with Protel PMS

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• Valid driver's license.

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Main Responsibilities:
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• Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.

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• Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.

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• Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.

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• Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.

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• Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.

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• Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.

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• Create an environment that fosters positive employee engagement and commitment to their roles.

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• Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.

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• Enforce discipline where necessary according to the Code of Conduct.

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• Work with third-party suppliers to ensure excellent service to both the organization and the guests.

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• Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.

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• Manage department rosters, attendance and leave balances to control staffing costs.

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• Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.

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• Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.

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• Regularly train on all SOP's and ensure that the team is up to date with all relevant procedures.

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• Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation

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