Job Description

Job Summary
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We are looking for a well experienced
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Assistant Hotel Manager
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for a Luxury 5-star Wine Estate in the Cape Winelands (Franschhoek).
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You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment, with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.
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Responsibilities:
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Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
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Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
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Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
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Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
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Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
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Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.
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Create an environment that fosters positive employee engagement and commitment to their roles.
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Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
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Enforce discipline where necessary according to the Code of Conduct.
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Work with third-party suppliers to ensure excellent service to both the organization and the guests.
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Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
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Manage department rosters, attendance and leave balances to control staffing costs.
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Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
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Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
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Regularly train on all SOP's and ensure that the team is up to date with all relevant procedures.
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Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation
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Requirements:
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Minimum of 5 years' experience in hotel management or a similar leadership role within the hospitality industry.
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Diploma in Hospitality Management or Tourism beneficial.
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Advanced computer skills including MS office, including e-mail and internet.
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Experience with Protel PMS advantageous.
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Valid driver's licence
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Ability to confidently operate within a fast-paced and challenging environment.
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Effective complaint handling.
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Demonstrate exceptional team leadership and management skills
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Superior communication and interpersonal skills
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Financial acumen
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Personal and professional integrity of the highest standard.
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