Job Description

Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay.

If you thrive on a company culture that focuses on growing their employees through staff incentives and career development, this is the company for you.

Camps Bay Retreat is currently searching for an Assistant Front Office Manager.

Minimum Requirements

• Matric
• Hospitality qualification (advantageous)
• Opera (or similar PMS systems)
• Previous experience in the same or similar position
• Familiar with the duties and procedures of the front office desk

Duties and Responsibilities

Hosting

• Ensure all bookings are prepared prior to check ins

• Ensure that customer needs and desires are met
• Ensure that lobby area is tidy and presentable
• Attend to customer complaints
• Provide helpful and inviting environment for guests
• Answer questions asked by guests
• Ensure maintenance of the hotel facility
• To help create comfortable, reliable stays for guests

• Introduce and maintain the most efficient check-in/out procedures on Opera & WhatsApp.
• To ensure that reservations are taken correctly and courteously.
• Ensure guests are greeted, checked in to allocated rooms promptly and courteously via WhatsApp
• Ensure credit control procedures are strictly adhered to
• To ensure that accounts are balanced daily
• Manage the arrival and departures for the day
• Ensure that inspection is conducted prior to the arrivals of guests
• Ensure that exit inspections are done per department
• Place keys in key boxes with membership cards

Communication

• To ensure effective liaison between reservations and front office staff with other departments
• Ensure accurate and timeous submission of all reports and administrative work
• To attend all management meetings as required

Guest Relations

• Readily available at all times to deal with problems or complaints in person and on WhatsApp
• Tend to and arrange for guest needs
• To monitor trends within the industry and make suggestions how these could be implemented

HR

• Participate in progressive discipline
• To be familiar with all local OHASA measurements
• To carry out or ensure that regular On-the-Job training is taking place to agreed standards
• To ensure dress code of staff is up to standard

Due to the large volume of applications received, only candidates that meet the minimum requirements will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

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