Job Description

Closing Date: 2025-11-21
Job Type: Permanent
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Assistant Front Office Manager - 4-Star Hotel - KwaZulu-Natal
Our client, a reputable 4-star hotel group in KwaZulu-Natal, is seeking three Assistant Front Office Managers with strong Opera Cloud experience. These positions are key to supporting smooth front office operations, delivering excellent guest service, and leading a dedicated team.
Description
As an Assistant Front Office Manager, you will assist the Front Office Manager with day-to-day operations, supervise front office staff, and ensure guests experience seamless check-in, check-out, and service excellence. You will be responsible for maintaining operational standards and helping resolve guest issues.
Key responsibilities:

• Support the Front Office Manager in managing front desk operations.
• Lead, coach, and motivate the front office team to deliver exceptional service.
• Oversee guest arrivals, departures, and reservations using Opera Cloud.
• Handle guest complaints, special requests, and emergencies efficiently.
• Monitor and ensure compliance with hotel policies and service standards.
• Prepare daily front office reports and assist with budgeting and forecasting.
• Collaborate with other departments to optimize guest satisfaction.
• Manage shift schedules and ensure adequate staffing levels.

Minimum Requirements

• Minimum 3 years' experience in a supervisory role in a 4-star hotel front office.
• Proficiency in Opera Cloud is essential.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to remain calm under pressure and handle guest concerns professionally.
• Flexible to work shifts, weekends, and public holidays.
• Male and female candidates are encouraged to apply.

Skills Required