Job Description

Job Summary
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Position:
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Assistant Executive Housekeeper
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Location:
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North West Province
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Industry:
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Hospitality
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Appointment Type:
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Full Time Employment
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Payment Type:
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Highly Competitive Monthly Salary Negotiable + Accommodation + benifits
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About the Role
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My Client a large Resort in the North West Province is seeking a meticulous and experienced
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Assistant Executive Housekeeper
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to support the daily operations of a luxury resort's housekeeping department. This pivotal role involves overseeing the cleanliness and maintenance of guest rooms, public areas, and back-of-house facilities, ensuring that the highest standards of hygiene and service are consistently met.
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As the Assistant Executive Housekeeper, you will work closely with the Executive Housekeeper to manage a dedicated team, optimize operational efficiency, and enhance guest satisfaction. Your leadership will be instrumental in maintaining the resort's reputation for excellence.
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Key Responsibilities
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Operational Oversight:
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Assist in managing daily housekeeping operations, including room cleaning, public area maintenance, and laundry services.
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Supervise and coordinate housekeeping staff to ensure tasks are completed efficiently and to the highest standards.
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Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
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Address and resolve guest complaints and special requests promptly and professionally.
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Team Leadership and Training:
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Train, mentor, and evaluate housekeeping staff, fostering a positive and productive work environment.
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Ensure staff are knowledgeable about cleaning procedures, safety protocols, and resort policies.
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Assist in scheduling shifts and managing labor costs to align with operational needs.
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Inventory and Supply Management:
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Monitor inventory levels of cleaning supplies, linens, and guest amenities.
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Coordinate with suppliers to ensure timely delivery of necessary items.
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Maintain accurate records of inventory usage and expenditures.
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Compliance and Standards:
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Ensure compliance with health, safety, and environmental regulations.
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Implement and uphold resort cleanliness standards and quality assurance protocols.
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Collaborate with other departments to address maintenance issues and ensure guest satisfaction.
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Qualifications and Experience
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Education:
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Minimum of a Grade 12 qualification; a diploma or degree in Hospitality Management is advantageous.
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Experience:
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At least 3 - 5 years of Exec Housekeeper or Assistant Exec Housekeeper supervisory experience in a housekeeping department within a hotel or resort setting.
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Proven track record of managing a team and maintaining high cleanliness standards.
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Skills:
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Strong organizational and time-management skills.
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Excellent communication and interpersonal abilities.
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Proficiency in Microsoft Office Suite and housekeeping management software.
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Knowledge of cleaning chemicals and equipment, with a focus on safety and efficiency.
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Other Requirements:
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Valid driver's license.
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Ability to work flexible hours, including weekends and holidays.
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Willingness to reside within the North West Province or relocate as required.
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Personal Attributes
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Attention to Detail:
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Keen eye for detail to ensure all areas meet the resort's cleanliness and presentation standards.
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Leadership:
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Strong leadership skills with the ability to motivate and guide a diverse team.
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Problem-Solving:
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Ability to identify issues and implement effective solutions promptly.
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Guest-Focused:
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Commitment to providing exceptional service and enhancing guest experiences.
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