Job Description

Job Summary:

We are seeking a motivated and detail-oriented

Assistant Branch Manager

to support the daily operations of our hardware store. In this role, you will work closely with the Branch Manager to ensure smooth store operations, excellent customer service, team supervision, inventory control, and overall performance of the branch. The ideal candidate has retail experience, strong leadership skills, and a solid understanding of hardware and building supplies.

Key Responsibilities:

Assist the Branch Manager in overseeing daily store operations and staff management.

Supervise, train, and support sales associates and warehouse personnel.

Ensure excellent customer service is consistently delivered.

Monitor inventory levels, coordinate stock orders, and oversee stock replenishment.

Ensure proper merchandising, display, and cleanliness of the store.

Support the implementation of sales promotions and marketing strategies.

Handle customer inquiries, complaints, and returns in a professional manner.

Assist with scheduling, payroll input, and timekeeping accuracy.

Conduct daily and weekly reports (sales, inventory, staff performance, etc.).

Maintain compliance with health, safety, and store policies.

Step in for the Branch Manager during their absence.

Requirements:

Proven retail or hardware store experience (2+ years preferred).

Supervisory or management experience in a similar role.

Solid knowledge of tools, building materials, and home improvement products.

Strong interpersonal and communication skills.

Excellent problem-solving and decision-making abilities.

Proficiency in POS systems and Microsoft Office.

Able to lift up to 50 lbs and work on your feet for extended periods.

High school diploma or equivalent; further education or certifications are a plus

Job Type: Full-time

Work Location: In person