Job Description

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Assessing Scheduler
Details
Closing Date 2025/10/20
Reference Number HOL251016-1
Job Title Assessing Scheduler
Business Unit Hollard Insure
Department Motor Claims
Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions
Job Type Classification Permanent
Reporting To Administration Manager
Number of Positions 1
Location - Town / City Parktown
Location - Province Gauteng
Location - Country South Africa
Job Advert Summary
Job Purpose:
Dealing with daily scheduling and capturing of vehicle assessments for all the internal and external assessors. Assist as support to the assessing department to ensure customer feedback and optimal service delivery.
Key Responsibilities:

• Ensure to reduce claims cost (i.e. upliftment instructions, assessor appointed within the agreed turnaround time without any delay) and to follow agreed process and adherence to relevant mandate.
• Driving towards service delivery and accuracy and ensure correct assessor is appointed for the relevant assessment. Have a follow up process in place to confirm receipt and to give feedback where necessary.
• Ensure that standard operating procedures are being followed and to request all relevant information from internal and or external assessor for accuracy of assessments.
• Update the line of business system with all relevant information and updating of financials timeously.
• Delivering a reliable administrative support and customer service and improving the overall customer relationship to all the business units.
• Acknowledging customers and brokers promptly and treating them in a courteous manner.
• Maintaining records and carrying out customer transactions within authorized limits and update systems regularly.
• If any documentation is outstanding for longer than the required SLA, to escalate to correct level for assistance.
• Ensure efficient and effective reporting back to clients, business units, repairers, assessors and assessing management
• Document all evidence for reference and specify if any escalations and or business decisions have been made.
• Effectively manage complaints according to the agreed process and ensure feedback to client and or account managers.
• Effective adherence to processes & quality standards according to the standard operating procedure and as measured by QA.
• Take ownership of queries and offer possible solution to the various stakeholders and of clients and ensure all urgent queries to be resolved.
• Provide feedback to clients and or internal stakeholders where relevant and needed and ensure assessors to follow through on queries.
• Ensure all messages left by clients and or other business units are being attended to within the agreed time limits.
• Liaise with service providers and other business units to ensure quality of customer management and to prevent rework

Required Knowledge and Experience

• Short term insurance experience

• Experience in motor claims
• Conflict handling skills
• Telephonic skills
• Negotiation skills
• Basic business ethics and financial principles related to claims
• Time management

Educational Requirements

• Matric

• Higher certificate in Short Term Insurance

Policy
Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion. We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.
We proudly promote the "Hollard Way we work," which is a combination hybrid work environment at this time. We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don't meet all our selection criteria, we encourage you to apply!
Hollard. All rights reserved.
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