Job Description

QUALIFICATIONS/EXPERIENCE

Matric*
Degree or Diploma (with IS) recommended 3 years' experience in Support Orientated role IBM and Windows server administration experience*
Basic Network & RF Experience*
SQL or SAP experience*
MS Office literate (Excel Intermediate level)*
Operator course/experience on AS400 and MS Windows platform*

SKILLS & ATTRIBUTES

Strong Interpersonal skills*
Punctuality*
Ability to work under pressure and meet deadlines*
Must be willing to work shifts / long hours.*
Accuracy & Analytical Skills*

KEY PERFORMANCE AREAS

Perform administration and batch processing tasks on DC systems*
Provides support to all DC departments.*
Ensure all scheduled jobs are completed successfully and timeously.*
Perform routine Server housekeeping including system saves, file reorganizations, file purges, history log deletions and any other ad-hoc tasks that need to be completed*
Records detailed reports of all problems in the Incident Log System.*
Perform End of Period operations as per the predefined after hour process.*
Controls User Access to the System.*
Ensures Daily Backups are successful and ensure Security of Backup media.*
Troubleshoot and resolve all 1st line problems.*
Manage 2nd line support call escalation to resolution*
Ensure server/ tasks configuration and operational workflows adhere to group policy and audit standards*
Provide continuous weekly feedback to Management. Other duties as assigned by the IT Manager. Perform duties according to shift schedules which will include work on the weekends, and daily work outside of normal business hours.*

Position involves shifts hours:

6am to 2pm / 2pm to 10pm / 10pm to 6am

Own Car is a must due to shifts hours.