Job Description

About Us

Thorburn Security Solutions is looking for an Area Manager. Reporting to the Regional Managing Director, the Area Manager coordinates the provision of contractual and ad hoc security services to customers in accordance with legislation, PSIRA regulations, Company policies to ensure that the budgeted financial targets are achieved.As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients

reduced costs, risk and complexities

together with

increased quality, efficiency and productivity

. We specialise in

Catering

,

Facilities Management

,

Cleaning and Hygiene

,

Pest Control

,

Protection

,

Energy

,

Procurement

,

Workspace Design

,

Engineering, Remote Camps

, and more.

Developing our people

- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.

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to find out more about who we are in a nutshell.

Duties & Responsibilities

Direct Wage control (overtime) o Overheads o Contract contribution in line with the budget forecast Effective Organisation o Analyse staff-turnover to ensure proper allocation of employees in line with contract/site requirements o Effective management rosters and shift patterns in accordance with PRP o Management of time & attendance (overtime, annual and sick leave) Supervision o Provide for employee engagement platforms including parades attendance o Conduct regular performance assessments and give corrective feedback on all subordinate employees o Maintain discipline of employees in accordance with code of conduct and related legislation o Deploy PSIRA registered officers at the sites o Ensure that armed response under one's supervision are certified in accordance with Regulation 21 Retain clients by delivering customer service in accordance with SLAs o Conduct regular service audits and implement corrective actions where there are gaps o Resolve customer queries speedily o Maintain an open communication with clients in line with the escalation procedure Manage the Security Operations in accordance with site specification & PSIRA standards o Reduce unplanned absenteeism to ensure maximum site coverage o Control overtime that is caused by unplanned absenteeism o Prevent claims against the Company through regular assessment of customer risks o Ensure that all services provided are invoiced accurately and that paid for on time

Skills and Competencies

o Leading and Managing of subordinates o Dispute Resolution & Managing Conflict o Verbal & Written Communication o Management of labour relations o Working knowledge of financial statements o Risk identification & Mitigation o Attention to detail o Delivering objectives o Customer centric thinking o Ability to write accurate reports and put together an action plan o Ability to communicate at all levels in the organisation o Fire Arm Competency (Business Use) an advantage

Qualifications

Grade 12 or equivalent Driver's License PSIRA Grade A Post Matric qualification is an added advantage * Handgun, Shotgun, and Rifle Firearm Competency with a business purpose will be advantageous