Job Description

If you're passionate about retail leadership, love developing people, and are ready to make a meaningful impact at regional level, this is your next step with Timberland SA.
As an Area Manager, you will drive sales growth, develop high-performing Store Managers, and ensure consistent brand standards across all locations. You'll be the link between strategy and execution, turning commercial insight into action while delivering exceptional customer experiences.
NATURE AND SCOPE OF DUTIES:
1. Operational Oversight

• Ensure all stores within the region adhere to company operational standards.
• Conduct regular store visits to audit compliance, visual merchandising, and customer service quality.
• Monitor stock levels, shrinkage, and product availability across stores.

2. Sales & Performance Management

• Set and monitor regional sales targets and KPIs.
• Analyze sales reports and identify opportunities for growth.
• Implement strategies to maximize profitability and minimize costs.

3. People Management

• Recruit, train, and manage Store Managers and support their teams.
• Conduct performance reviews and develop improvement plans.
• Foster a high-performance, customer-focused culture.
• Ensure proper succession planning and staff development.

4. Customer Service

• Ensure exceptional customer experience is delivered consistently across all stores.
• Handle escalated customer complaints or issues where necessary.

5. Marketing & Promotions

• Support the execution of national marketing campaigns at store level.
• Monitor and assess the effectiveness of local promotions and campaigns.

6. Reporting

• Submit weekly and monthly operational, sales, and HR reports to head office.
• Provide feedback and insights to help shape business strategy.

QUALIFICATIONS/ EXPERIENCE:

• 5+ years experience in retail, with at least 2 years in a multi-store or regional management role.

• Proven track record of achieving sales targets and leading large teams.

• Diploma or Degree in Retail Management, Business Administration, or related field.

• Additional certifications in leadership or customer experience are a plus.

REQUIRED SKILLS:

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Analytical and strategic thinking
• Problem-solving and decision-making ability
• Strong customer orientation
• Ability to travel frequently between stores

Skills Required