Job Description

About Company

At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that can be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. We provide a distribution footprint across all income groups with a point of sale network of approximately 150 000 devices. 85% of our income comes from merchants in the informal sector.

Job Purpose

To effectively grow an assigned territory through trader acquisition, minimizing trader churn and increasing trader revenue on an ongoing basis.

RESPONSIBILITIES

New Business Development

• Identification of a viable merchant
• Demonstrate the use of marketing material usage to merchants
• The contractual signup and facilitation of the required documentation
• Training of merchants on devices, products and legislative requirements
• Post activation of merchant: the follow-up and support of the merchant for a limited period to ensure merchants can independently trade

Post Activation Support

• Corrective action in the event of merchant non-performance (i.e. uplift the device or re-train customer)
• Completion of tracking documents and the use of available reporting
• Customer retention calls and visits to ensure the ongoing successful trading of customers
• Resolution of customer queries
• Engage with the Customer Interaction Centre to hand over the successfully activated and trading merchant for ongoing client management
• Ensure all contractual documents are submitted and processed accurately and timeously to the relevant Branch Administrator
• Influencing trader sales in line with the product mix strategy of the department
• Building and maintaining a stable ecosystem for assigned areas in line with the departmental strategy

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Facilities

• Carry out standard device management tasks for clear asks

Behavioural Competencies

• Customer Focus
• Ensures Accountability
• Communicates Effectively
• Plans and Aligns
• Action Oriented
• Interpersonal Savvy

Skills

• Review and Reporting
• Verbal Communication
• Commercial Acumen
• Customer Service Delivery
• Customer System Operation
• Planning and Organizing
• Action Planning
• Customer and Market Analysis
• Reporting

Education

• Matric

Experience

• 1 xe2x80x93 2 years experience as a Trader or similar in the informal market preferred
• Proficient in more than one language, excluding English and Afrikaans
• Experience in general supervision of more junior colleagues (7 to 12 months)
• Valid Driverxe2x80x99s License

Blue Label Telecoms