Job Description

Key Responsibilities:

• A 60/40 split between Utility, Soft Services (60%) and Hard Services (40%).
• Accountable for Soft Services (Security, Hygiene, Cleaning).
• Reporting on data insights, trend analyses and solution focused on Utility Billing/Invoices/Statements high level Financial Acumen and Understanding.
• Ownership and Management of Operating Systems (Electricity and Water dashboards, Freshdesk).
• Auditing Utility invoices for accuracy and findings.
• Verifying reconciliations and explaining or resolving variances.
• Liaising with Councils, face to face, in writing and/or telephonically regarding queries, and billing discrepancies, following through with Councils for discrepancies on buildings and solutions.
• Researching, investigating, consolidating, and resolving outstanding payments or over-payments.
• Stakeholder management, relationship building and rapport.
• Staff Management end to end performance management, support, and coaching.
• Executing overall Group strategy and Property Division plans in relation to duties.
• Standard business as usual operations - hard services covering Repairs & Maintenance.
• Ownership of KPIs and end to work deliverables.

Required Experience:

• Minimum 3 years as a Facilities Manager with a proven track record covering Municipal relationships and Utility Billing and Invoices.
• Minimum 2 years experience in understanding Municipal billings, reporting on insights/trends and Council relationships.

Educational Requirements:

• Minimum Grade 12/Matric.
• Preferred - Bachelor's Degree in Facilities Management.

Skills and Behavioural Competencies:

• Advanced Excel (Pivots, V-lookups, formulas, etc.).
• Strong ability to work under pressure and in a deadline driven environment.
• Excellent organisational, leadership and people management soft skills.
• Excellent analytical/critical thinking.
• Naturally finance minded, enjoys numbers and working on data extracts.
• A highly determined persona committed to the full completion of tasks and projects.

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