Job Description

xf0x9fx8cx8d Kickstart Your Career in Luxury Travel & Customer Service!
Arabic-Speaking Virtual Lifestyle Specialist Temp Contract (Graduate Opportunity)
Are you a recent graduate or early-career professional looking to break into the world of luxury travel and concierge services? Do you love helping others, solving problems, and making someones day better? If youre fluent in Arabic and English, and excited to work in a fast-paced, people-first environment, this could be your perfect next step!
If you answered "yes" to these questions, keep reading- you might be exactly who were looking for!
xf0x9fx8cx9f About the Role:
As an Arabic-Speaking Virtual Lifestyle Specialist, youll help deliver unforgettable travel and lifestyle experiences to our members around the globe. From booking luxury hotels and ground transportation to arranging VIP experiences, youll be the first point of contact for high-profile clients in the MENA, Europe, Asia, and US regions.
Youll handle a high volume of calls and emails, provide tailored support, and act as a trusted go-to for all things travel-related. Dont worry, we provide full training and a supportive team environment to help you shine!
This is a great fit if you:

• Are a recent graduate or someone looking to grow in the travel/customer service space
• Speak Arabic and English fluently
• Are a great communicator and problem-solver
• Are confident using digital platforms and multitasking under pressure
• Can work flexible hours (including weekends and some evenings)

xf0x9fxa7xb3 What Youll Do:

• Respond to travel and lifestyle requests via phone and email in both Arabic and English
• Arrange bookings for hotels, villas, cruises, transfers, flights, and more
• Deliver top-tier service that leaves a lasting impression
• Promote exclusive offers and lifestyle perks
• Work closely with trusted suppliers and global partners
• Keep detailed records to ensure a smooth member experience
• Build real connections with members - youre not just a voice on the phone!

xf0x9fx9ax80 What We Offer

• Start Date: June 2025
• Contract Duration: Fixed-term (until August 2025) with potential to extend or become permanent
• Fully Remote working environment (Terms & conditions apply)
• Full training & mentoring provided
• Be part of a friendly, global team passionate about what they do

Requirements
Key Skills & Attributes:

• Fluency in Arabic and English (written and verbal)
• A recent graduate or someone with 12 years experience in customer service, hospitality, or travel
• Strong communication skills and a passion for helping people
• Ability to multitask in a fast-paced, high-volume environment
• Comfortable using online platforms, tools, and systems
• A flexible, proactive, and can-do attitude
• Willingness to work shift patterns, including weekends and evenings (rotational shifts)
• Access to a quiet, reliable home working set-up (laptop provided)

Guidelines for Hybrid/Home Office option:

• Please note that if you live within a commutable distance of the London office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

Benefits
Benefits & Rewards
Our people are at the heart of the business, and we have a culture of recognition and reward both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you dont live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

At Ten, youll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive.
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Tens strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, youll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.
Be part of the magic behind world-class experiences. Join Ten Group apply before 31 May 2025.