Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

About Us:

DigiOutsource is more than just a company. We're a global technology and e-commerce leader with over 20 years' worth of experience in the business. From our state-of-the-art offices situated in Cape Town, we manage and support operations, tech development, and customer service for a large international online gaming group based in Europe.

We are fortunate to host an impressive mix of 41 different nationalities from all over the world under one roof. This rare attribute has created a unique environment for our people, bringing exposure to multiple cultures, skills, and experiences uncommon to a South African-based business.

Wexe2x80x99re early adopters of cutting-edge tech, using the latest tools across multi-platforms. Our potential is limitless, our future is primed xe2x80x93 and wexe2x80x99re ready to lead the way with you!

Purpose of the Role:

Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey. Youxe2x80x99ll be joining a vibrant team in our International Customer Support Operations department, learning all there is to know about the online gaming industry.

With a strong culture and community of knowledge-sharing and up-skilling, equal growth opportunities are a way of life at DigiOutsource. We believe that youxe2x80x99re in charge of directing your future, and wexe2x80x99re happy to give you the tools you need to get where you want to be.

The Onboarding Process: Lisbon

Lisbon, Portugal will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.

Our Lisbon office also offers many perks such as:

Daily meal allowance

Free local drinks every Thursday

Casual dress code

Referral commission

The Onboarding Process: Cape Town

Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:

Flights

Shuttle service from the airport

3 months of free accommodation

Our Cape Town office also offers many perks such as:

A free meal daily on shift

Free access to our gym

Subsidised return flight home once per year

Awesome coffee from our onsite Digi Coffee Bar

Free Thursday drinks at the Digi Cloud

Casual dress code

Referral commission

We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.

Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.

Duties include, but not limited to:

Responding to customer queries by telephone, email and online chats in Arabic Language

Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment

Processing pertinent information into relevant databases

Customer relationship building & management

Problem solving tasks during shift

Handling and taking full responsibility for customer related queries

Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.

Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

Arabic as home/first language essential

Fluent in English; able to communicate effectively (read, write and speak fluently)

Be available for 24/7 shift rotations

Completed high school qualification

2 yearsxe2x80x99 work experience post qualification

Desirable Criteria:

Be in a possession of a degree or a diploma

Be in a possession of a South African ID / Spousal Visa

Person Specifications:

Adaptability / Flexibility

Team Orientation

Interpersonal Skills

Effectiveness & Delivery

Planning & Organizing

Problem Solving

Time Management

Customer Focus

Customer Orientation

Stress Tolerance

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

DigiOutsource