Job Description

Listing reference:

cartr_000724

Listing status:

Online

Apply by:

1 February 2026

Position summary

Industry:

IT & Internet

Job category:

Helpdesk and Technical Support

Location:

Cape Town

Contract:

Permanent

EE position:

No

Introduction

Cartrack, a subsidiary of Karooooo Ltd. (NASDAQ: KARO), is a global leader in mobility and telematics solutions, serving over 2.3 million subscribers across 23 countries with real-time data analytics, fleet management, and vehicle tracking. Through its scalable SaaS platform, Cartrack helps businesses optimize operations, reduce costs, and improve safety across industries such as logistics, insurance, and automotive. Driven by innovation, sustainability, and strong financial performance, Cartrack continues to expand globally while shaping the future of connected mobility.

Job description

Provide 1st and 2nd line application support for large-scale web applications with thousands of users Quickly self-learn application functionality with minimal training and an inquisitive mindset Review and interpret application logs to identify and troubleshoot issues Willingness to develop technical skills to improve support quality Strong understanding of how software applications work, including debugging concepts Excellent communication skills, able to clearly engage with both clients and developers Highly organised, with the ability to prioritise and manage multiple support tickets Take full ownership of support tickets, ensuring timely follow-up and resolution Communicate with clients in a clear, professional, and empathetic manner Collaborate closely with the development team when escalation is required Willing to be on standby outside normal working hours for critical support issues Motivated by helping users, with a strong sense of impact and satisfaction from resolving problems

Minimum requirements

Any degree, diploma or equivalent industry experience At least 2 years' experience in supporting large scale software applications, web and mobile. Experience in debugging the behaviour of software applications. Linux: Familiar with basic Linux commands and able to login to servers to check logs. Database: Familiar with SQL and able to write simple SQL queries. Experience in communicating with clients directly. * Experience with helpdesk / ticketing systems.