Job Description

A global force in logistics covering all modes of transportation, including contract logistics and other sophisticated and digital-driven supply chain solutions is seeking an Application Support Analyst who will be responsible for the operational support, maintenance, and enhancement of business-critical applications, including Learning Management Systems (LMS), enterprise platforms, and internal tools.
Responsibilities:
Application & System Management
Monitor and maintain the performance and stability of business applications and platforms.
Troubleshoot and resolve application issues, performing root cause analysis to minimize downtime.
Support system integrations (e.g., HRIS, CRM, Active Directory).
Collaborate with vendors and development teams for issue resolution and feature enhancements.
Maintain system documentation, compliance records, and disaster recovery plans.
User, Course, & Platform Administration
Manage user accounts, permissions, access controls, and enrollment rules.
Administer course creation and notification systems within the LMS and other platforms.
Provide training and support to power users and business units.
Customize platform features using basic web technologies (HTML, CSS) and vendor tools.
Reporting & Optimization
Generate scheduled and ad hoc reports for compliance, performance, and usage metrics.
Analyze data flows to identify opportunities for automation and system optimization.
Present data-driven findings and recommendations to stakeholders.
Process Improvement & Project Coordination
Identify and implement process and system improvements in alignment with IT strategy.
Participate in cross-functional projects and coordinate resources effectively.
Minimum Requirements:
Bachelor's degree in a related field (e.g., Computer Science, HR, Business) or equivalent work experience.
Minimum three (3) years of experience in Learning & Development, Docebo LMS, or business application support/administration.
Proficiency in basic web technologies (HTML, CSS, scripting) and debugging code.
Familiarity with ITIL practices and the software development lifecycle.
Proficiency with Office 365 (Excel, SharePoint), Workday HRIS, CRM systems, and Helpdesk ticketing applications.
Advantageous: Experience in the technology, supply chain, logistics, or freight forwarding industries; coding/development qualifications.
Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to

Skills Required