Job Description

Closing Date 2025/07/14
Reference Number MMH250704-6
Job Title Application Service Engineer
Position Type Permanent
Role Family Information Technology
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Bellville
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Provide technical support for a portfolio of applications within the Application Operations area of the business.
Requirements

• IT Diploma/ Degree/ Bsc Computer Science or any related degree/diploma (Essential)
• Matric Certificate/ Grade 12 Qualification (Essential)
• 4-5 years relevant IT experience
• End-User support experience
• ITIL Certification (Desirable)

Duties & Responsibilities
Process

• Proactively identify problems and managing risks that might compromise the availability of applications.
• Monitor end to end to end service and application availability.
• Provide 2nd level end-user support for a portfolio of applications.
• Engage in problem analysis for a portfolio of applications across multiple platforms.
• Restore services after a break in availability.
• Maintain service availability according to Service Level Agreements.
• Engage in continuous improvement of service availability and performance levels.
• Participate in the release management of new applications/upgrades/changes.
• Engage in capacity planning for the Applications Portfolio.
• Focus on preventative maintenance activities, such as Security Updates.
• Consider life cycle management of Application services.
• Focus on vendor engagement for problem resolution and application support.
• Engage in disaster recovery and business continuity planning for Application services.

Client Services

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers , clients and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Effectively manage time and ensure optimal productivity.
• Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements.
• Be self-confident, self-motivated and relentlessly pursue targets and goals.

Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Communications Skills
• Entrepreneurial and Innovative mindset
• Self-starter
• Analytical skills
• Interpersonal skills
• Problem-solving skills
• Planning & Organising skills
• Excellent troubleshooting skills
• Detail oriented

Knowledge

• Expert technical knowledge of disaster recovery
• Knowledge of end user support for portfolio applications
• Knowledge of lifecycle management
• Knowledge of software development practices like DevOps and CI/CD tool chains
• TICK and ELK (Open Source monitoring tools) (Advantageous)
• GIT (Advantageous)
• Ansible (Advantageous)
• Python scripting (Advantageous)

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.