Job Description

What you'll be doing

• Support all products and services
• Support for the entire Africa (mainly Southern Africa, but willing to support Central, East and North-West Africa
• Increase and support sales of products and services by providing technical assistance
• Design and improve equipment to extend service life
• Deliver products, service or bundled solutions that were sold
• Perform cost estimates and calculations on solutions offered as part of the quotation process
• Accountable for delivery results and performance
• Actively determine and pursue profitable business opportunities for products and services by analysing customer and market needs
• Increase sales of products and services by providing technical assistance to key customers and establishing and maintaining good relationships with Engineering and other technical personnel at customers
• Support sales by providing technical assistance with regards to the selection, application and proper use of full range of products
• Re-design equipment where the customer has experienced problems with the existing products-based arrangement or where new technology can be incorporated to improve product efficiency and

lead to cost reductions * Design or develop new solutions for customers

• Deliver products, services or bundled solutions sold to customers by providing effective Engineering, Project management or other professional services
• Perform bearing failure analysis and provide customer with detailed report and recommendations
• Manage, measure and interact with suppliers of engineered solutions
• Generate General Assembly (GA), layout and conceptual drawings for quotation purposes which could be developed into final solutions by inhouse draughting
• Keep up to date with the latest product knowledge and

developments * Perform training on products and services for inhouse, distributor, branch and customer personnel

• Continuously develop and improve capabilities for integrated services delivery
• Plan effective and optimised resource utilisation and allocation against service delivery and project requirements. Including cost control programs on engineered products and project deliveries
• Adhere to all applicable company policies and procedures
• Encourage and implement process improvements
• Ensure effective teamwork and working in a seamless manner with all service delivery, customer services and sales functions
• Drive sustainability targets and functions

What you'll need

• Formal Engineering qualification- BSc Eng, BEng, BTech or NHD Eng in Mechanical Engineering
• Project Management qualification will be an advantage
• Professional associations/memberships will be an advantage
• Minimum 2-3 years technical support at customer facing level
• Minimum 2-3 years Product Engineering, in either Application, Project or Design Engineering
• Knowledge of Engineering Draughting and management systems
• Analytical approach to problem solving
• Excellent planning, organisational and administrative skills
• Working knowledge of bearings, seals, tribology, CoMo, lubrication systems etc.
• Willingness to travel

What is in it for you?

• Work for a Multi-National Company with huge potential for growth.
• TCOE: R 850 000 - R 950 000, inclusive of basic salary, car allowance, company contribution to medical aid (50% subsidy) and provident fund (9% company contribution).

A Few Things to Know

• High levels of concentration required
• Frequent domestic and some cross-border travel will be required to visit and engage with network
• Will spend time travelling, mostly driving, sometimes flying to remote customers
• Will be required to work outside normal working hours if needed
• Regular exposure to mitigated and controlled risks
• PPE required

Ready to Apply?
Click Apply and please complete your application in full.
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Skills Required