Job Description

Reverside is an established IT services provider focused on delivering high-quality Software Development, IT Resourcing, Digital Transformation, and Systems Support solutions. We are looking for skilled Network / API Specialist professionals to join our growing team and contribute to innovative technology projects across various industries.
Key Responsibilities

• Provide specialist API, Network, and Host-to-Host (H2H) support
• Troubleshoot complex network, firewall, encryption, and connectivity issues
• Support and guide clients on ReceiptIT APIs (installation, upgrades, certificates)
• Perform 2nd & 3rd line production support including after-hours support
• Incident, problem, and crisis management (war rooms, escalations)
• UAT, QA testing, release validation and post-implementation support
• Work closely with Firewall, Network, SOC, Dev and Mainframe teams
• Ensure secure integrations (IPSEC, MQ, SFTP, PTP, encryption protocols)
• Support audits, risk reporting, and regulatory compliance (POPIA)
• Stakeholder management across business, IT, vendors, and clients
• Process documentation, reporting, and knowledge sharing
• Participation in projects, regulatory initiatives, and system enhancements

Technical Skills

• Strong Network & Connectivity troubleshooting
• API integration support (Host-to-Host, B2B transport)
• Deep understanding of network security & cyber security principles
• IPSEC tunnels
• MQ
• SFTP
• PTP connections
• SQL
• Graylog
• Syslog (firewalls)
• Network & mainframe logs
• SQL scripting for diagnostics and data extraction
• Ability to develop batch / Python scripts for automation and troubleshooting
• Incident & problem management (2nd / 3rd line)
• UAT, QA testing and release support
• Understanding of banking transaction flows
• Application & system support in a banking environment

Business & Domain Skills

• Transactional Banking domain knowledge
• Host-to-Host (H2H) channel expertise
• Familiarity with payment systems
• Risk, audit, and compliance awareness
• Ability to assess client impact and business risk
• Strong documentation and reporting capability

Qualifications

• Degree in Cyber Security, IT, Information Systems, or related field
• Cisco CCT Routing & Switching (minimum)

OR preferably CCNA * SAP integration knowledge - advantageous (not mandatory)
Experience

• Network support
• API / integration support
• Technology or service delivery

Core Soft Skills

• Strong analytical and problem-solving ability
• Excellent verbal & written communication
• Ability to explain technical issues to non-technical stakeholders
• Stakeholder & client relationship management
• High attention to detail
• Ownership, accountability, and resilience
• Ability to work under pressure and manage multiple priorities
• Ethical judgement and professionalism
• Teamwork and collaboration
• Flexibility for after-hours / on-call support

Skills Required