Job Description

Job Purpose

To serve as a functional AMOS Super Users for the SAAT Training, acting as a subject matter expert and liaison between the department, and the AMOS Support Centre (ASC) as well as with HR and QSR for alignment.

Principal Accountabilities

Act as functional area representative for SAAT Training - Represent the assigned functional department within the AMOS Support Centre (ASC), ensuring departmental needs, pain points, and improvement opportunities are effectively communicated and addressed.



Data cleaning and validation activities - Identify and correct data inconsistencies within AMOS, maintain data integrity, and implement data quality controls in collaboration with the ASC team.



Redefine and optimise business processes - Analyse current ("as-is") processes, identify inefficiencies, propose and implement optimised ("to-be") business processes aligned with AMOS functionality and best practices.



Support system enhancement initiatives - Contribute to the identification, evaluation, and testing of AMOS enhancements or configuration changes to better support operational requirements.



Provide coaching and end-user support - Guide, and support end-users in the functional area to improve AMOS adoption, correct usage, and understanding of updated processes.



Drive cross-functional knowledge sharing - Collaborate with other departmental key users to ensure a consistent, company-wide approach to AMOS usage, and contribute to a shared AMOS knowledge base.



Support the Project Specialist and Manager- Provide functional insights, feedback, and documentation to assist the Project Specialist in planning, implementing, and evaluating AMOS-related projects or changes.

Qualifications & Experience

Grade 12 or equivalent



Valid Drivers Licence



5 Years experience in a Training environment

Knowledge and Skills

Functional area knowledge - Solid understanding of processes, workflows, and regulatory requirements specific to the super user's department.



AMOS - Proficiency in navigating AMOS modules relevant to their area. Capable of executing transactions, running standard reports, and performing data lookups or corrections



Understanding of data integrity principles - Awareness of the importance of accurate master and transactional data and basic practices for maintaining data quality. Contribute to the formulation of KPI's for the areas



Process mapping and improvement orientation - Ability to describe, analyse, propose and document changes to business processes to improve efficiency and alignment with AMOS functionality



Coaching and support Skills - Ability to guide and support peers in the correct use of AMOS tools and processes through informal coaching or structured demonstrations



Communication and collaboration Skills - Clear and effective communication across teams and with stakeholders. Willingness to work collaboratively with other key users and support teams



Problem solving and initiative - Comfortable identifying issues, raising them constructively, and following up with practical suggestions or seeking support as needed



Attention to detail - Careful and thorough in reviewing data, spotting errors, and verifying the accuracy of information



Basic change management awareness - Understands the need for user adoption, change management and communication

Attributes

Reliability - Consistently dependable and follows through on assigned tasks and responsibilities



Team player - Works well with others and contributes positively to team efforts across departments



Willingness to learn - Open to learning new AMOS features, business processes, and ways of working



Problem solver - Uses common sense and a structured approach to troubleshoot and resolve day-to-day issues



Good communicator - Able to explain processes or challenges clearly to both technical teams and colleagues in the department



Supportive and approachable - Willing to help peers and guide them in using AMOS confidently



Attention to detail - Careful when working with data, forms, and processes to avoid errors



Integrity and trustworthiness - Handles information responsibly and acts in the best interest of the company and the team



Adaptable - Comfortable with change and able to adjust to new systems, priorities, or ways of working



Service-Oriented Mindset - Focused on supporting others and improving how AMOS works for the overall benefit of the business

Additional Information