Job Description

Job Summary REQUIREMENTS Grade 12 ILS (Intermediate Life Support) Certification Relevant Business Degree in healthcare administration, emergency management, or business administration Minimum of 5 years of operational experience in emergency medical services / ambulance services industry Proven experience of 3 - 5 years in a leadership role Strong understanding of ambulance operations, protocols, regulations, and fleet management Excellent leadership, communication, and interpersonal skills Ability to develop staff both technically and professionally Proficient in using computer systems and software relevant to ambulance services operations Exceptional problem-solving and decision-making abilities in high-pressure situations Valid driver's license and ability to travel KEY OUTPUTS Oversee the daily operations, strategic planning, and efficient delivery of ambulance services. Coordinate and oversee the provision of medical services for events, ensuring proper planning, resource allocation, and staffing. Provide leadership and guidance to a team of emergency medical personnel and support staff. Monitor safety standards and ensure compliance with regulatory requirements, industry standards, protocols, and best practices. Identify and mitigate risks associated with ambulance services operations. Identify areas for improvement in operational efficiency and review potential scope for business opportunities. Maintain accurate records and generate reports on departmental activities, performance, and outcomes for Executive Management. Develop and maintain relationships with key stakeholders.

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