Job Description

Job Summary Are you a detail-oriented and technically savvy professional with a strong background in systems, building, and testing? We're seeking a skilled Alarm Monitoring Technician to join our team and contribute to the development and testing of our innovative systems. What you'll do: Medium to High-Level Technical Support on systems, hardware, and software (Onsite, Remote, Telephonic). Customer Technical Liaison. General Fault Finding and Troubleshooting. Infrastructure Fault Finding and Commissioning. Project Commissioning. System Commissioning. Technical Training (Customer and Internal). Technical sales lead development.Service Calls: Support on all hardware/software installed on all sites. Ability to assist HLS with issues in various databases for example SQL Express etc. Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged. Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced. Small Installations: Project Coordinating all new installations by making sure that the client knows requirements as well as meeting deadlines. Maintenance: Ensure that hardware/software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements. Accurate and up-to-date maintenance documentation to provide proof of the services rendered. General admin duties include Timesheets/ Documentation/ Reporting/ Health and Safety. Training xc3xa2xe2x82xacxe2x80x9c Customer Training, Supplier Training, Training of Technical Assistants - Peer assistance: Assist peers as and when necessary. This could involve technical advice, workload assistance, or general participation. xc3x82 Function related experience: 5 years experience. Leading teams: 2 years. Project experience: 2 years. 3+ years of security software and hardware installation experience. 5 + years of BES/SQUBE or SYNERION Software and hardware implementation and commissioning experience. Networking Skills xc3xa2xe2x82xacxe2x80x9c TCP/IP, DHCP, Static, and VLAN (N+ will be beneficial). Electronic Skills xc3xa2xe2x82xacxe2x80x9c Low Current Power, Relays. Experience in installation of Turnstiles, Vehicle Barriers, and Mantraps - Experience and certification in the installation and commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwha Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV). Experience and Fire Certification an advantage - Building Management design and implementation an advantage - Tridium. Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other Electronic Security and Safety Systems - Structured and methodical with fault finding. Access Control Skill Software and Hardware support to Customers sites that include Electronic Security and Safety Systems as well as Workforce Management Solutions as per contract agreement. The Technician will be responsible for compliance with SLA commitments as per the contractual agreement. Qualification: Gr 12 or equivalent College diploma. MCSE and or N+/A+ or N.DIP Electronic/Electrical Engineering, an advantage. Access Control and or Time and Attendance system(s) training certification - SQL Language Query Experience/Certification an advantage. Microsoft Office competent (Word, Excel, Visio, and PowerPoint) - PSIRA Certified (Grade E-C). CCTV, Hikvision, Bosch, Milestone. Access Control, Impro, Gallagher, ZK. Fire xc3xa2xe2x82xacxe2x80x9c Ziton, Technoswitch. Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos. Basic Electronic. Other information applicable to the opportunity: Transport: Own Car is required to travel to client sites.IOCORecruiter

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