Job Description

We're Hiring: Communications Liaison (Guest Experience & Operations Support)

Cape Town | Full-Time | Shift-Based (07:00 - 23:00)

Are you a strong communicator with a passion for hospitality, problem-solving, and smooth operations? We're looking for a Communications Liaison to join our dynamic team in managing short-term rental properties across Cape Town.

About the Role:

As the Communications Liaison, you'll be the central hub of guest communication, ensuring inquiries and requests are handled promptly, issues are escalated effectively, and operations run seamlessly. You'll play a vital role in delivering top-tier guest experiences while supporting internal coordination across departments.

Key Responsibilities:

Respond to guest messages and calls within 1 hour during your shift. Vet guests before confirming bookings (especially those with no or poor reviews). Send check-in instructions, confirm guest details with building management, and ensure smooth arrivals. Coordinate guest issues with the Operations team and follow up to ensure resolution. Monitor electricity usage and assist guests with top-ups. Liaise on reservation changes, reviews, and occupancy gaps. Manage long stays and owner stays (cleaning schedules, Trello tracking, etc.). Track cleans, gifts, and other guest-related expenses for monthly reports. Maintain lockbox security protocols and listing accuracy. Assist in camper cot/high chair rentals and ensure updates are logged.

What We're Looking For:

Excellent written and verbal communication skills. Strong sense of accountability and attention to detail. Proactive and solutions-focused mindset. Comfortable with tech tools (Trello, Google Drive, Hostfully, Airbnb platform). Experience in hospitality, guest services, or property management is a plus. Ability to work shifts between 07:00 and 23:00, with emergency phone availability.

Shift Times:

Shift 1: 07:00 - 16:00

Shift 2: 16:00 - 23:00

Shifts are rotational.

Why Join Us?

Be part of a tight-knit, growing hospitality team.

Learn the ins and outs of property management.

Make a real impact on guest experience in one of the world's most beautiful cities.

Job Type: Full-time

Pay: R9000,00 - R10000,00 per month

Application Question(s):

Suggest some manners in which you would deal with a guest who is unhappy?
Experience:

Airbnb: 1 year (Required)
License/Certification:

Drivers License (Required)
Work Location: In person