Job Description

Closing Date: 2025-10-30
Job Type: Remote
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Agent Support Coordinator - Safari and Travel Industry - South Africa
Our client, a leading conservation-driven safari and travel operator with luxury camps and lodges across East Africa, is seeking a proactive Agent Support Coordinator to join their remote South Africa-based team. This role is ideal for an organised, tech-savvy professional with sales support or customer service experience who is eager to grow into a commercial career in the travel and hospitality sector.
Description
As Agent Support Coordinator, you will play a key role in strengthening trade partner relationships, particularly with small and mid-volume travel agents. Acting as the first point of contact, you'll handle enquiries, guide agents through booking processes, and promote the use of digital tools such as availability portals and itinerary builders. You will also assist in creating onboarding guides, hosting webinars, and preparing sales collateral to improve agent engagement and self-sufficiency.
Beyond day-to-day support, you'll contribute to trade campaigns, research new prospects, assist with event logistics, and help ensure that the sales team delivers a best-in-class service to its global network of partners. This is a unique opportunity to gain first-hand exposure to B2B sales in the safari and luxury travel space while contributing to a company deeply committed to conservation and community impact.
Join a team where your work directly contributes to protecting Africa's most iconic wilderness areas while delivering world-class travel experiences.
Package & Conditions:

• Full-time, remote role based in South Africa.
• Standard office hours with flexibility; overtime may be required in peak seasons.
• Occasional travel opportunities within the region.

Minimum Requirements

• 2-4 years' experience in sales support, customer service, or trade-facing roles (travel/tourism preferred).
• Tech-savvy, confident with CRM systems and digital platforms.
• Strong written and verbal communication skills with a professional, service-driven approach.
• Highly organised, proactive, and self-motivated in a remote work environment.
• Passion for travel, conservation, and responsible tourism.

Skills Required