Job Description

Job Summary Agent Support Coordinator - Luxury African Safari & Tours Company | Cape Town Kendrick Recruitment is seeking a professional and organised Agent Support Coordinator to join a leading Luxury African Safari & Tours Company based in Cape Town. This is an exciting opportunity for a detail-oriented professional to provide high-quality support to travel agents, improve digital adoption, and contribute to exceptional trade engagement in a luxury safari environment. Agent Support Coordinator Requirements: 2-4 years' experience in sales support, customer service, or trade-facing roles, preferably in travel, hospitality, or tourism Familiarity with African travel or safaris advantageous Tech-savvy with experience guiding others through online tools and digital platforms Strong written and verbal communication skills with a professional, helpful tone Highly organised, proactive, and self-motivated Solid working knowledge of Microsoft Word, Excel, and PowerPoint Experience with CRM platforms preferred; confident learning and using digital tools to manage agent communication and sales tracking Agent Support Coordinator Responsibilities: Agent Triage & Tiered Support: Act as first point of contact for low- and mid-volume agent inquiries Respond to questions on availability, product basics, booking processes, and account setup Escalate complex or strategic queries to senior team members as required Maintain accurate records of agent interactions in CRM systems Agent Education & Digital Resource Enablement: Guide agents in using online resources such as availability portals and itinerary builders Collaborate with Business Development to create and maintain onboarding guides, how-to documents, and explainer content Host basic training sessions or small-group webinars to improve agent self-sufficiency Identify common barriers to digital adoption and provide feedback to the team Trade Engagement & Administrative Support: Assist in researching new agent prospects and preparing for outreach campaigns Support event logistics, trade show preparations, and follow-up communications Help create and distribute tailored sales collateral and marketing tools Gather feedback from agent familiarisation trips to improve sales content and campaigns Package & Work Conditions: Salary: R35,000 - R40,000 per month (negotiable depending on experience) Work 9 hours per day including a 1-hour lunch break, with flexibility depending on team setup Overtime may be required during peak periods, compensated with time off in lieu Occasional travel may be required Attendance at staff events and all required training programmes is compulsory Work Practices: Promote the Sales team as best-in-class externally with clients and internally with stakeholders Uphold and contribute to the company's reputation as a leading safari operator Demonstrate company values including genuineness, inspired to do good, caring family spirit, teamwork, dedication to service, consistent quality, and going the extra mile To Apply: Please send your updated CV, reference letters, and qualifications today Please note: Due to the high volume of applications, only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.
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