Job Description

Closing Date: 2026-01-28
Job Type: Permanent
Job Level: Management
Experience: Between 5 - 7 Years
EE/AA: No
Summary
Agent Relationship Manager - Luxury Safari & DMC Services - Cape Town
Our client, a leading East African safari operator with a strong presence in Tanzania and Kenya, is seeking a commercially driven Agent Relationship Manager - Southern Africa, to join their Cape Town office. This role is ideal for a results-oriented sales professional with a proven track record in luxury travel, destination management, and relationship development. You will play a pivotal role in driving new business growth, strengthening agent relationships, and promoting the client's premium safari lodges and end-to-end DMC services.
Description
The Agent Relationship Manager - Southern Africa is responsible for expanding the client's market presence by acquiring new trade partners, reactivating dormant accounts, and maximising revenue from existing partners. Reporting to the Head of Agent Relationships, you will act as the primary point of contact for agents, delivering compelling sales presentations, tailored solutions, and training that positions the client as the leading choice for luxury safari experiences.
Key Responsibilities
New Business Development & Expansion

• Identify, qualify, and engage high-potential new trade partners across Southern Africa
• Lead outreach campaigns and relationship-building activities to secure new partnerships
• Craft persuasive pitches emphasizing the client's full-service safari and DMC capabilities
• Reactivate dormant accounts through customised engagement strategies
• Represent the client at trade shows, roadshows, and industry events

Account Growth & Relationship Management

• Maintain and grow existing agent relationships, ensuring consistent utilisation of the client's full-service offerings
• Deliver training, account reviews, and marketing collaborations to deepen agent engagement
• Co-develop sales enablement tools and digital assets to support agents in selling the client's services

Strategic Planning & Market Intelligence

• Monitor market trends, competitor activity, and buyer expectations within the Southern African safari market
• Provide insights to inform strategy, product positioning, and sales initiatives
• Prepare performance reports, track KPIs, and evaluate the effectiveness of sales and reactivation efforts

Additional Responsibilities

• Contribute to product innovation, system development, and process improvements
• Manage individual travel and sales budgets in line with commercial targets
• Collaborate with cross-functional teams to enhance the client's agent-facing initiatives

Working Hours & Conditions

• Standard 9-hour working day including lunch; flexible as required by team needs
• Overtime compensated with time off in lieu
• Travel may range from short local trips to multi-week international assignments
• Compulsory attendance at staff events and training programs during working hours

Minimum Requirements

• Minimum 5 years' experience in African travel, luxury safari, or destination management sectors
• Proven ability to sell complex services and develop B2B relationships focused on long-term partnerships
• Deep knowledge of the Southern African travel trade landscape; existing networks are highly advantageous
• Track record of acquiring new accounts and reactivating dormant relationships with measurable commercial outcomes
• Strong communication, presentation, and storytelling skills
• Proficiency in Microsoft Office (Excel, PowerPoint) and CRM platforms
• Familiarity with BI tools (Power BI or similar) for reporting and insights
• Digitally confident, professional, and able to manage international correspondence
• High integrity, self-starter mentality, and passion for conservation-driven travel
• Valid driver's license and reliable personal transport
• Willingness to travel locally and internationally as required for fam trips, trade shows, and business meetings

Skills Required