Agent: It Service Desk

Durban, KwaZulu-Natal Pietermaritzburg, KwaZulu-Natal, South Africa

Job Description

To manage SITA internal/external project(s) following the SITA project management methodology, within a defined
service/product/customer portfolio under the supervision of a Programme Manager/Senior Project Manager/Line
Manager.
Key Responsibility Areas

  • INITIATION PROJECT - Effectively applies project management principles to initiate and plan the project;
  • MANAGE PRODUCT DELIVERY - Manage product delivery to ensure successful delivery of the project;
  • PROJECT CONTROL - Monitor and Control project activities to ensure successful delivery of the project
objectives within budget, scope, time and quality according to plan;
  • PROJECT CONTROL - FINANCE - Consolidate, Monitor and control project costs and revenue to ensure
delivery of the project within budget and profitability guidelines;
  • PROJECT CONTROL - RISK - Monitor and Control project risks and issues; and
  • PROJECT CLOSURE - Close Project according to company policy.
Qualifications and Experience
Minimum: 3 Year National Diploma / Degree in Business Management/ Project management / Information
Technology/ Computer Science or equivalent (at least NQF Level 6).
Certification: Project Management Professional (PMP) and/or Prince 2 Practitioner Certification and/or Agile PM
Practitioner will be an added advantage.
Experience: A minimum of 5 - 6 years working experience, including:
  • At least 3 years Project management experience,
  • At least 3 years working experience in an IT environment and
  • At least 3 years in public sector IT environment.
Technical Competencies Description
Knowledge Of: Public sector / Government organization; Information Technology management; ICT Services;
System Engineering methods and Governance; Project Management Office (PMO) Management; Project
management methodologies (PMBOK, Agile PM and Prince 2); PPM Governance. Computer Literacy: SITA Business
Planning system (BPS), Oracle ERP; Project Schedule Management (PSM); Oracle Time & Labour (OTL); MS Office;
MS Projects.
Other Special Requirements
N/A.
How to apply
To apply please log onto the e-Government Portal: and follow the following process;
1.
Register using your ID and personal information;
2.
Use received one-time pin to complete the registration;
3.
Log in using your username and password;
4.
Click on "Employment & Labour;
5.
Click on "Recruitment Citizen" to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access then follow the below steps:
1.
Click on "Employment & Labour;
2.
Click on "Recruitment Citizen"
3.
Login using your username and password
4.
Click on "Recruitment Citizen" to create profile, update profile, browse and apply for jobs
For queries/support contact OR call 080 1414 882
CV`s sent to the above email addresses will not be considered.
Closing Date: 17 November 2025
Disclaimer
SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan.
Correspondence will be limited to short listed candidates only. Preference will be given to members of designated
groups.
If you do not hear from us within two months of the closing date, please regard your application as
unsuccessful.
Applications received after the closing date will not be considered.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications
Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a performance contract,
assessment recommendation, verification of the applicants' documents (Qualifications), and reference checking.

Skills Required

IT
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Job Detail

  • Job Id
    JD1590405
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Durban, KwaZulu-Natal Pietermaritzburg, KwaZulu-Natal, South Africa
  • Education
    Not mentioned