Job Description

: Join our resilient, target-driven Mobile bus team! A dynamic leader in car retail sales is seeking an experienced Call Centre Agent who is professional, friendly, patient, and tolerant.
Position Overview: To identify the needs of customers, match customer needs with our service offering drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers.
Minimum Experience:

• 2 years of customer service and sales experience
• Relevant industry experience -desirable

Minimum Qualification:

• Grade 12/ Senior Certificate
• NCA qualification - an advantage

Minimum Requirements:

• A valid driver's license
• A valid South African ID document
• Computer literate with a basic level of competence with Excel and Outlook

Important to note. The appointed person will be required to work shifts, weekends and travel .
Job Outputs:

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of mobile displays.
• Managing customer expectations to ensure effective delivery of service.
• Ensuring customer escalation is managed and feedback is provided.
• Efficiently handle face to face discussion by informing clients about finance application procedures. and providing prompt responses.
• Adhere to the policies and procedures of the company.
• Any other duties as assigned.

Skills and Personal Attributes:

• Comprehend, capture and interpret basic customer information
• Ability to adapt to the changing environment, any delays or other unexpected demands
• Target driven and ability to meet deadlines
• High level of motivation and good social skills
• Ability to work well as part of a team or as an individual
• Sound knowledge of telephone etiquette
• Customer Service Orientated
• Attentive to cost saving
• Time Management
• Attention to detail
• Ability to follow instructions as well as take responsibility for their actions and keep commitments
• Sales and marketing skills
• Knowledge of NCA

Skills Required