Job Description

Our client in the Mechanical and Equipment Manufacturing industry is currently looking for an Aftersales Manager, in Benoni.

Responsibilities:

• Optimising all aspects of the aftersales experience (Spares & Site Services) for the client and maintaining client relationships to measure satisfaction and encourage future sales.
• Primary responsibility to ensure the satisfaction of the company's clients. Address any issues that may have arisen and monitoring the quality of service provided.
• In charge of post-marketing efforts, budget management, and following up with clients.
• Ensure the Aftersales department is delivering on its agreed objectives.
• To supervise and train aftersales service teams.
• To interact with clients to handle their queries, complaints, and concerns professionally and effectively, being able to communicate technical information to clients and colleagues.
• To quickly analyse problems, identify the root cause, and provide appropriate solutions to clients' issues.
• Analysing client data and feedback to identify areas that need improvement and develop and implement effective aftersales strategies.
• To motivate and guide team members towards achieving common goals.

• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Have a basic technical understanding of the company's products and services to provide appropriate solutions to customers' problems.
• Manage time efficiently and multitask.
• Good team management skills.
• Understand the sales process xe2x80x8bxe2x80x8bxe2x80x8bxe2x80x8bto be able to anticipate and respond to client needs and provide a seamless experience.
• Fully proficiency with Microsoft Word and Excel.
• Familiarity with engineering software and tools used in the design and maintenance of engineering products.
• Knowledge of industry-specific regulations, standards, and safety requirements.
• Familiarity with project management principles and experience managing budgets and timelines.
• Leadership and team management skills.
• 5 Years of working experience with 3 years in Aftersales or Customer Service managerial roles.
• Experience in Heavy Manufacturing industries is an added advantage.
• Bachelorxe2x80x99s Degree in Engineering, Advertising, Marketing, Business Administration, or a similar field.

• R40 000 xe2x80x93 R50 000 per month.

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