Afrikaans Speaking Service Desk Agent
Durban, ZN, ZA, South Africa
Job Description
Purpose of the Role:
The Service Desk Agent will provide first-line IT support to end users by responding to incidents, service requests, and general technical queries. The successful candidate must be fluent in
Afrikaans
andEnglish
, possess strong communication skills, and have a customer-focused attitude.Key Responsibilities:
Provide first-line technical support via phone, email, or remote tools. Log all incidents and service requests accurately in the ticketing system. Diagnose and resolve hardware, software, and network issues within defined SLAs. Escalate complex problems to second-line or specialist support teams when required. Follow up on open tickets to ensure timely resolution and customer satisfaction. Assist with user account creation, password resets, and access management. Maintain up-to-date knowledge of supported systems, software, and procedures. Communicate clearly and effectively with users in
Afrikaans and English
. Document troubleshooting steps and contribute to the internal knowledge base.Minimum Requirements:
Education:
IT qualification (Certificate, Diploma, or equivalent).Experience:
Minimum of 6 months' experience in IT support or a similar helpdesk environment.Languages:
Must be fluent inAfrikaans
andEnglish
(spoken and written).Job Types: Full-time, Temporary
Contract length: 12 months
Pay: R9000,00 - R10000,00 per month
Work Location: In person
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Job Detail
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Job IdJD1575521
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, ZN, ZA, South Africa
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EducationNot mentioned