Job Description

Requirements:

• Engineering Degree or National Higher Diploma; MBA in addition is highly advantageous.
• Min 3+ years' experience in the Automotive Industry. Additional experience in the Technical Service industry or Dealer Service environment will be a definite advantage.
• Must possess a valid driver's license; ability to travel across Southern & Sub-Sahara Africa for several days at a time when required

Knowledge and Skills:

• Innovation & Technical excellence - find ways to get the job done, understand processes, be sensitive to the dealer culture, specifically regarding customer orientated processes and standards necessary to drive the business forward.
• Strong business & analytical acumen: Be able to read, interpret, and action data into business plans that provide a compelling case for change.
• The ability to manage independently a diverse workload ensuring effective prioritization with minimal direction.
• Analytical approach and strong decision-making and judgement skills.
• Advance Excel and Presentation Skills
• Relationship building - able to connect with key business partners (internal and external) and establish collaborative partnerships
• The ability to build strong relationships and an aptitude for working in a team environment
• High level of integrity and accountability
• Able to work under tight deadlines, pressurized environments
• Have a can do, find a way attitude and a very strong emotional resilience
• Fluent English language capabilities, both written and oral
• Strong written and verbal communication skills

Duties:

• Will report to the SEO Director and the role covers the following: Advanced Service Engineering for ZAF, SSA, NA & ME, Technical Training for ZAF & SSA and Recall for South Africa

Advanced Service Engineering:

• Prepare to support all future New Model Launches
• Ensure Service literature like Workshop Manuals, wiring diagrams, etc. is updated and available at OK to Buy.
• Special Service Tools
• Ensure Service schedules are updated
• Diagnostic tools, support, and validation.
• Loan a Tool program is managed.
• Collaborate with the International Markets Group Publishing Team.

Technical Training:

• Manage the two training facilities
• Ensure Dealer Network is trained and competent in all Specialties as well as New Model Introduction Training.
• Training facilities is equipped adequately for training.
• Latest Training programs are developed and included in the Training curriculum.
• Manage our Purchased Service provider.
• Collaborate with the International Markets Group and US Training teams.
• Manage the training fleet
• Develop Sub-Sahara training material.

Field Service Actions (FSA) / Recall:

• Launch Recalls for South Africa on time
• Ensure all is in place prior launching of an FSA.
• Manage FSA's within GCAMP
• Manage our Purchased Service provider
• Collaborate with the International Markets Group Recall team

Advanced Service Engineering:

• All Special Tools are available and issued to dealers 2 months prior new product launch.
• New Model Training concluded prior launch.
• All Service literature available and updated prior launch.

Training:

• South Africa
• Ensure 100% of Dealers achieve a Training Competency
• Trainer and Trainee Satisfaction
• Technician attrition
• Achieve 2nd Tier metrics i.e., FIRFT, Class fill, Delivery days and % Technicians trained.
• Manage Projects i.e., Skills Competition.
• Sub-Sahara Africa
• Manage Tier 1 and Tier 2 Training

Field Service Actions (Recalls):

• Launch Recalls timeously
• Ensure all parts are available prior launch
• Manage all aspects of launching, managing and completion rates of recalls.
• Ensure Government Agencies are notified

Ad-Hoc:

• Manage the Upstream & Training Budget.
• Manage Occupational Health & Safety for the SEO facility

Legadima Human Capital