Job Description

Administrator/Technician

Function

Finance/Administration

Facility

Position

Administrator/Technician

Introduction

A vacancy exists for an Administrator/Technician based in Roodepoort. The candidate will be reporting to the Senior Business Manager. The successful candidate will be responsible for the rendering of a quality service that is effective and efficient and meets and exceeds customers' expectations and requirements.

Critical Outputs

• General administration functions
• Deal with patient-related queries
• Delivering high-quality administration services
• Do Medoc stats, client billing, send the COF and summary reports to the clients
• Meeting administration needs timeously
• Meeting the prescribed professional and quality standards of both LHS and the client.

Drive customer satisfaction and complaints management by:

• Participating in the internal client satisfaction program
• Reporting all potential negative unit incidents immediately to the line manager
• Active involvement in identifying measures as to how to maintain positive scores
• Participate in the implementation of client satisfaction non-conformance action plans
• Reporting positive incidents according to the unit protocol (meetings/'brag-board', etc)
• Data capturing of clinic activities

EFFECTIVE CLINICAL MANAGEMENT

• Carrying out delegated unit activities in accordance with the applicable Scope of Practice/SL/LH and client policies/procedures / protocols, etc.
• Delivering a comprehensive, quality service in line with the unit service level agreement/applicable legislation/ - policies and - procedures
• Be informed of and adhere to medical surveillance plans for the assessment/s that are in place, based on client hygiene survey reports. Participates in and is responsible for drafting of a medical surveillance program and year planner for the clinic annually
• Be informed of and adhered to SLA/applicable legislation as well as client and company policies/procedures/protocols, etc.
• Performs certificate of fitness screening interventions in accordance with the medical surveillance and/risk profile of client employees
• Referral of abnormal finding from Medical surveillance to OMP
• Participate in workplace assessments/site walk about/inspections
• Explaining screening outcomes to clients
• Ensuring the accurate, legal-scientific recording of services as a continuing event on a continuous basis
• Participate in unit audits
• Implementing national quality initiatives relevant to the unit with the focus on improved clinical outcomes in line with international best practices
• Adhere and implement unit specific best operating practices (BOP's) in line with the company and client strategy
• Carry out all reasonable and lawful requests
• Meet deadlines/targets.

MANAGEMENT, ADMINISTRATION AND BUDGET

• Organisation of daily clinic routine
• Keeping of records in accordance with legislation
• Attendance of meetings
• Collection of statistical data
• Participate in quarterly stock take
• Storage and control of clinic stock.
• Participate in formulating cost saving intervention/s
• Meet clinic budgeted targets and implement cost-saving initiatives
• Ensure daily checks are carried out as per applicable LH policies/procedures, etc.
• Report faulty equipment to the Business Manager
• Correct waste segregation
• Proactively alerting the applicable line manager regarding potential activity changes, e.g., personnel on leave, etc.
• Participate in the unit specific orientation of new and locum personnel
• Participate in the resourcing of locum personnel
• Manage stock according to agreed targets
• Ensure adequate stock levels to facilitate provision of quality service by reporting non-conformances to minimum/maximum lists to the unit manager
• Identify and implement cost saving opportunities at clinic level and sharing of best practices with centre
• Ensure unit compliance with applicable procedures
• Ensure proactive management with regard to potential non-compliance areas by obtaining correct support to resolve the non-compliance
• Identify and report to the unit manager all stock with an expiry date of within 3 months
• Drive the processes within the unit by
• Ensuring compliance with the standardised procedures
• Implement standardized forms/checklists
• Legal recordkeeping principles enforced

DEVELOPMENT, TRAINING AND JOINT PERFORMANCE MANAGEMENT

• Identify training needs annually and participate in training programmes
• Keep up to date with developments by attendance at SASOHN meetings and ongoing personal development
• Sharing expertise and experience with colleagues
• Actively participate in the joint performance management (JPM) program
• Participate in biannual, formal performance reviews in terms of all staff and ensure continuous progress reviews against unit targets through daily, weekly and monthly unit management targets

TOTAL QUALITY MANAGEMENT

• Adhere to the policies, quality standards and procedures as set as part of Life Health Solutions (LHS) Total Quality Management programme.
• Participate in the annual clinic audits and implement action plans
• To participate in the continual review of all clinic operations to ensure quality standards are maintained and developed
• To participate in ISO 9001:2008 and ISO 45001:2018 audit preparation

MARKETING

• Ensure that LHS is presented as a professional organization at all times.
• Representation at LHS functions and other conferences.
• Ensure that the correct uniform is worn at all times with the correct distinguishing device

Requirements

Certificate in Competency:

• Spirometry
• Audiometry certificate and registration as an audiometrist with SASOHN
• Vision screening

Competencies

• Audiometry
• Spirometry
• Providing health information to the clients/customers that could be utilized to eliminate, control and minimize health risks and hazards to which the employees are, or may be exposed.
• Working effectively within a budget
• Meeting clinic administration needs timeously by assisting with filling and data capturing
• Meeting the prescribed professional and quality standards of both LHS and the clients
• Ethical behaviour
• Customer responsiveness
• Verbal & written communication skills

Email

Closing date

Tuesday, September 12, 2023

Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.

Life Healthcare is an Equal Opportunity Employer.

Life Healthcare has a mandatory COVID-19 vaccination policy in place which requires all employees to be COVID-19 vaccinated.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

Life Healthcare