Job Description

Motus Toyota Bryanston currently holds a vacancy for an Administrator: Service Advisor (Non- Technical) reporting to the Service Manager.
This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

• To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings
• Communicate with all Service Staff
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe
• Ensure job cards are signed off by Technicians
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Book in vehicles
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
• Ensure that all vehicles are test driven
• Record and report comebacks
• Ensure work in progress and cash outstanding is done on a daily bases and submitted to the Service Manager.
• Ensure parts are ordered according to the parts ordering system
• Ensure that your area is kept clean at all times
• Ensure the promotion and adherence to safety standards
• Sell accessories and additional work
• Prepare quotations to be authorized
• Follow-up on sales not made

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• A minimum of Grade 12.
• A minimum of 3 years' Service Advisor experience is essential.
• A Toyota Service Advisor certificate is essential
• Computer literacy is essential
• Clear Criminal Record
• Motor industry experience will be an advantage
• Must have excellent verbal communication skill

Skills Required