Administrator: Service Advisor (non Technical) (toyota Bryanston)

Randburg, Johannesburg, South Africa

Job Description

Motus Toyota Bryanston currently holds a vacancy for an Administrator: Service Advisor (Non- Technical) reporting to the Service Manager.
This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

  • To coordinate the workflow in the service department, between service advisors, foreman and customers.
  • Update service customer on all service bookings
  • Communicate with all Service Staff
  • Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
  • Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe
  • Ensure job cards are signed off by Technicians
  • Assist and advise Technicians on quotes in a timeous manner
  • Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
  • Follow up on parts ordered to workshop
  • Book in vehicles
  • Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
  • Ensure that all vehicles are test driven
  • Record and report comebacks
  • Ensure work in progress and cash outstanding is done on a daily bases and submitted to the Service Manager.
  • Ensure parts are ordered according to the parts ordering system
  • Ensure that your area is kept clean at all times
  • Ensure the promotion and adherence to safety standards
  • Sell accessories and additional work
  • Prepare quotations to be authorized
  • Follow-up on sales not made
KNOWLEDGE, SKILLS AND QUALIFICATIONS:
  • A minimum of Grade 12.
  • A minimum of 3 years' Service Advisor experience is essential.
  • A Toyota Service Advisor certificate is essential
  • Computer literacy is essential
  • Clear Criminal Record
  • Motor industry experience will be an advantage
  • Must have excellent verbal communication skill

Skills Required

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Job Detail

  • Job Id
    JD1650521
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Randburg, Johannesburg, South Africa
  • Education
    Not mentioned