Job Description

Mercedes-Benz Sandton
Service Advisor
Mercedes-Benz Sandton currently holds a vacancy for a Service Advisor reporting to Service Manager.
This position will be suited to a person who can maintain high levels of service on an on-going basis, ability to provide excellent customer service.

• To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings and progress timeously
• Be a team player, to be able to work all respective stakeholders
• Ensure workshop opening and closing daily and timeously
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe
• Ensure job cards are signed off by Technicians and Service Advisors, and closed upon completion timeously
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop within the 5-day turnaround time as per MBSA requirements
• Ensure that the yard is locked at the end of business
• Book in vehicles with completed relevant information in line with Cargo Motors Compliance requirements
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary
• Ensure that all vehicles are test driven
• Record and report comebacks as per Cargo Motors compliance requirements
• Ensure parts are ordered according to the parts ordering system
• Ensure that all customers (internal & External) are kept informed regarding progress of their vehicles daily
• Ensure the promotion and adherence to safety standards
• Sell accessories and additional work
• Prepare quotations to be authorized timeously
• Follow-up on sales not made (no Shows) - rebook to realize the lost opportunity

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• A minimum of 3 years' Service Advisor experience is essential.
• Three years' Mercedes-Benz experience on products a must
• A minimum of Grade 12.
• Clear Criminal Record
• Motor industry experience will be an advantage
• Must have excellent verbal communication skill
• Computer literacy is essential

APPLICATION REQUIREMENTS:

• Cargo Motors is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.

• Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.

Skills Required