Job Description

ADMINISTRATOR - SERVICE ADVISOR

Position Overview

Mercedes-Benz Bryanston

currently holds a vacancy for a Service Advisor reporting to the Service Manager. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Key outputs:

Coordinating workflow in the service department, between service advisors, foreman and customers

Updating service customers on all service bookings and progress timeously Being a team player, to be able to work all respective stakeholders Ensure workshop opening and closing daily and timeously Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe Ensuring job cards are signed & compliant as per MBSA requirements Assisting and timeously advising Technicians on quotes Give assistance to the Controller, Foreman, Service Manager, Service Receptionist Follow up on parts ordered to workshop within a 5-day turnaround time as per Mercedes-Benz of South Africa requirements Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary Ensure that all vehicles are test driven

Specific Role Responsibilities

Customer Service:

Responsible for the maintenance of customer service to agreed standards

Ensure proper diagnosis in line with customers symptom descriptions Responsible for the pre-costing and invoicing of vehicles before collections by customer Responsible for continuous feedback with customers on progress and delays Responsible for follow up on customer enquiries and complaints

Administration:

Ensure effective daily planning

Responsible for the pre-writing of job cards Responsible for the recording of non-warranty claims Responsible for the management of WIP (Work I In Progress) Monitoring and control of cash outstanding

Qualifications and Experience

Minimum Grade 12

Computer Literate (preferably experience in the use of Kerridge) 2-3 years' experience in the same or similar position. Preferably Mercedes-Benz certified Service Advisor Knowledge of motor industry preferable

Skills and Personal Attributes

Self-driven and resilient

Integrity Teamwork Interpersonal skills (emotional maturity / cross functional collaboration) Ability to cope with pressure Follow through skills

Benefits:

Market relates salary plus incentive Provident Fund - 7.5% of basic salary plus Company Contribution of 8% of basic salary * Medical Aid - 50%