Job Description

To execute assigned work tasks; to ensure the stability and availability of the Enterprise Systems Management Tools within the specific area of responsibility; including the provision of advise; guidance and support to customers and technical staff; following defined procedures and standards; in line with Nedbanks business strategy.

Job Responsibilities

• Screening incoming telephone calls.
• Diary management.
• Typing of letters, reports, and presentations.
• Liaise with IT Department in respect of PC equipment repairs/replacement on behalf of Internal Assessors.
• Maintaining a good relationship with panel service providers by assisting with queries.
• Collation of Internal Assessor monthly expense submissions.
• Responding to e-mail correspondence.
• Distribution of incoming and outgoing correspondence.
• Processing of staff intake/exit documentation for HR administration.
• Monitor action points in respect of Assessing/Claims queries.
• Prepare all relevant submissions to the monthly Supplier Committee Meeting.
• Co-ordination of arrangements in respect of meetings and taking of minutes.
• Co-ordination of arrangements in respect of national travel for managers and internal loss adjusters.
• Co-ordination of arrangements in respect of annual visits to Loss Adjusters/contractors.
• Maintain an effective filing system.
• Assist Group Forensics Department when required.
• Daily updating of all relevant entries for the Assessing dashboard.
• Developing real time AOM indicators in terms of the daily management and adherence by the individual internal assessors.
• Collating the monthly internal assessor performance statistics.
• Providing all relevant monthly MIS for reporting at Manco meeting.
• Collation and submission of Change Requests to IT area for all new development requirements.

Job Responsibilities Continue

People Specification

Essential Qualifications

• Matric.
• A Secretarial / Administrative Diploma / qualification with sound administrative experience.
• BSc or Diploma in information systems.

Minimum Experience Level

• At least 3 years support role experience and/or extensive appropriate work experience.
• Data analysis experience.
• A broad knowledge of systems applications and experience together with good verbal and written communication skills.
• Short term Insurance experience would be an advantage.
• Knowledge of claims and loss adjusting would be an advantage.

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Information Technology concepts
• Role relevant related technologies
• Multiple operating system
• Computer Literacy
• Performance monitoring and tuning

Behavioural Competencies

• Continuous Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

Please contact the Nedbank Recruiting Team at +27 860 555 566

If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.

Nedbank