Job Description

Company Overview
360 Degree Solutions is a dynamic and innovative company specializing in SaaS platforms and debit
order collections. Our core focus is to deliver exceptional business solutions that streamline operations and drive growth for our diverse clientele, including armed response companies, health and fitness organizations, and NPOs. We are currently seeking a highly capable and detail-oriented Administrator to play a pivotal role in supporting our daily operations and ensuring seamless
business flow. This position will be instrumental in driving efficiency and maintaining high standards of client service. The successful candidate will initially join us on a three-month contract, with the potential for permanent employment based on demonstrated performance and successful achievement of key performance indicators.
Key Responsibilities
Below is a revised list of responsibilities, grouped by functional similarity to create a clear, organized
overview of the role:
1. Client Relations

• Client Management
• Record client applications to internal database and prepare relevant service agreements
• Maintain up-to-date client files according to company procedures
• Upload all client documentation to DocFox and follow risk assessment, reporting and execute updates mandate
• Client Services
• Process client cancellations and update client records as needed

2. Financial Administration & Debt Management

• Administration
• Record SOPs , provide SOP training, update and manage SOP repository, ensure review intervals are complete and recorded
• Debt Management
• Follow up on outstanding accounts and establish payment arrangements
• Financial Administration
• Allocate EFT payments from bank statements to client accounts
• Prepare and submit weekly and monthly statements to clients
• Banking Activities
• Perform account verifications and beneficiary setups
• Maintain account names
• Maintain account retainer balances

3. Sales & Order Fulfillment

• Sales Support
• Conduct ten (10) cold calls per day to schedule introduction meetings / update database
• Order Processing
• Manage hardware orders, including client invoicing and supplier coordination
• Perform quality checks and arrange courier services

4. Inventory Management

• Oversee stock control and maintain accurate records

5. Human Resources

• Post job positions when required / work with recruiters
• Conduct initial interviews with shortlisted candidates
• Manage leave records, monitor attendance, and issue warnings as directed by management
• Maintain training records, organise training sessions

6. Reporting & Compliance

• Reporting
• Compile and submit weekly and monthly activity reports to management
• Compliance
• Maintain a FIC-compliant reporting system and file necessary reports

7. Office Support &a Executive Assistance

• Executive Assistance
• Manage the Managing Directors calls, messages, and schedule
• Coordinate and schedule meetings and appointments
• Answer all incoming calls on company switchboard and direct to relevant personnel / take messages
• Manage boardroom bookings
• Office Management
• Organize and maintain company documentation
• Ensure a tidy, well-stocked office environment
• Collaborate with vendors and service providers as needed

Required Skills & Experience

• Education & Experience
• Minimum of five (5) years working experience
• Prior bookkeeping experience is advantageous
• Technical Proficiencies
• Proficiency in Excel and Word
• Competence in filing and document management
• Soft Skills
• Excellent time-management and organizational abilities
• Strong interpersonal and communication skills
• Goal-oriented with proven problem-solving capabilities
• Positive, trustworthy, and self-motivated outlook
• Additional Requirements
• Valid drivers license and reliable personal transport