Job Description

Company Description
SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

PRIMARY RESPONSIBILITIES
Perform administrative duties and assistance to the Commodity Coordinator, Inspectors and Customers.
SPECIFIC RESPONSIBILITIES
General

• Ensure adherence to Standard Operating procedures
• Ensure adherence to the company Code of Ethics
• Ensure all duties are performed in accordance with accepted service delivery standards
• Maintain quality, efficiency and confidentiality services
• Liaise with and assist Commodity Coordinator
• Perform any other reasonable tasks as assigned by the direct line manager

Administration (any of the following as assigned and trained)

• Liaison with customers via telephone or email.
• Ensure all messages are conveyed to relevant staff.
• Assist with sample registration
• Maintain hard copy Sample Register

Sample handling and distribution of results (any of the following as assigned and trained)

• Ensure prompt and efficient handling of samples per applicable procedure
• Attend to operational matters related to work in progress at sample reception and new instructions received from customers / Operations manager.
• Typing of test reports, emailing of results to customers, manual and electronic filing of job and/or test reports.

Quality & Health & Safety System

• Adhere to all quality and safety requirements of the SGS management system.
• Actively participate in safety-related activities.
• Always wear appropriate protective clothing.
• Adhere to all relevant HSE procedures and protocols.
• Keep workplace and equipment neat and tidy.
• Report deviations and communicate instructions to improve and maintain the quality system.

Specific Authorities

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

Qualifications
Education

• Tertiary qualification in Logistics, Metallurgical/Chemical Engineering, or Analytical Chemistry
• Computer literacy in MS Office (Word, Excel, Outlook)

Experience

• 2 years administration experience
• Knowledge of process flow within an analytical laboratory environment, or
• Experience in commodity inspection processes such as sampling and testing, tallying of data, and reporting

Competencies

• Attention to detail
• Operate under minimum supervision
• Good interpersonal skills towards colleagues, customers, and suppliers.
• Ability to work under pressure.